Description

Introduction

Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As a(an) Consulting Product Analyst with HCA Healthcare you can be a part of an organization that is devoted to giving back!

Benefits

HCA Healthcare, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.

• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.

• Free counseling services and resources for emotional, physical and financial wellbeing

• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)

• Employee Stock Purchase Plan with 10% off HCA Healthcare stock

• Family support through fertility and family building benefits with Progyny and adoption assistance.

• Referral services for child, elder and pet care, home and auto repair, event planning and more

• Consumer discounts through Abenity and Consumer Discounts

• Retirement readiness, rollover assistance services and preferred banking partnerships

• Education assistance (tuition, student loan, certification support, dependent scholarships)

• Colleague recognition program

• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)

• Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Consulting Product Analyst to help us reach our goals. Unlock your potential!

Job Summary and Qualifications

The Consulting Product Analyst will report directly to the Product Manager, and work closely with the Expanse team and other business partners. This role will collaborate with various leaders, product owners, analysts, project managers, and technical solution providers across the enterprise to deliver on business needs related support of the EHR. The Consulting Product Analyst will be accountable for the coordination of designated work efforts, escalation of issues, and support of associated areas to ensure a successful EHR implementation and ongoing operations. Organizational goal – eliminate/reduce customer impact and identify issues via alerting/monitoring prior to customer impact. Communicate to customers proactively and with urgency to provide product issues status when needed. Advocate for customers to enhance their experience with our technologies.

As assigned by leadership, this individual will ensure proper configuration, implementation, and integration for products to meet the needs of our key stakeholders while meeting IT security standards.

In some cases, this individual will need to act as a project manager, business analyst, product tester, etc.

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Leverages HCA ITG ITSM products and tools in accordance with ITIL standards.

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Works ITSM queues responding to customer issues and requests within defined SLAs

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Works directly with the customer to resolve escalated issues.

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Works directly with service operations, product, and vendor teams to resolve, prevent, and eliminate customer technology issues.

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Communicates relevant product information to user base and appropriate stakeholders. Includes flash message draft and sending for incidents, events, enhancements, changes and other communications defined by product leadership. Leverage standard ITG communication processes and tools.

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Analyze customer issues trends and provide permanent fix and/or automation. Actively participates with product team in stewardship to report on operational status of product.

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Track development fixes and publish to customer base and ITG.

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Provides training and education materials for diverse user bases. Leverages ITSM Knowledge base for tier 1 analysts to equip them for customer first call/issue resolution as well as alert resolution (all interaction types, i.e. incidents, alerts, requests). Includes customer facing knowledge article publishing for users.

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Actively owns and participates in change validation testing and patching validation (as applicable and determined by product owner).

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Gathers and documents business, user, functional and non-functional requirements for in scope products.

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Work with vendors to ensure compliance with HCA IT expectations

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Establishes and maintains data integration between applications

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Establishes and maintains solid business relationships

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Ensures HCA and vendors abide by contract commitments

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Ensures HCA meets license requirements of vendors

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Provides data flow diagrams for applications and infrastructure

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Coordinates any downtimes, upgrades and change schedules, Leverages ITSM processes to track Changes to products via change management process and system for service operations visibility.

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Add infrastructure and other CMDB assets/relationships as needed based on new technology or modifications to the platform/infrastructure. Actively owns and participates in lifecycle management of assigned applications and infrastructure.

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Decommissions applications as needed

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Maintains vendor contacts and support matrix necessary for ITG Operations.

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Ensures proper monitoring/alerting for availability and performance. Provides triage documentation for alerts.

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Provides afterhours/on-call support

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Has the ability resolve simple to complex production support issues

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Performs other duties as assigned

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Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”

What qualifications you will need:

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Bachelor's degree

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7+ years of experience in healthcare technology in an implementation or support role

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5+ years of experience in project management of large-scale efforts

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3+ years of experience in supporting healthcare integrations and data standards (HL7, CDA, etc.)

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1+ year(s) of experience in using workflow management tools (Azure DevOps, JIRA, PowerBI)

HCA Healthcare has been recognized as one of the World's Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

Be a part of an organization that invests in you! We are reviewing applications for our Consulting Product Analyst opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.