Position Summary:

The UCC Clinical Case Manager works closely with the Clinical Director and UCC Counseling/Psychiatry teams in providing case management services to students, and supporting UCC staff through planning, implementing, and coordinating resources based on individual student and staff needs. The goal of this position is to promote continuity of care through coordinating, collaborating and advocating based on students’ needs; coordinating care with students receiving services from other campus resources within and outside the Student Care Network as well as community resources including Vanderbilt University Medical Center (VUMC); assists UCC staff with the hospitalization process, discharge planning, follow-ups, and coordination of other services; establishes, maintains and coordinates relationships with campus and external resources that would assist with the students’ needs; consults with other staff to discuss resources; consults with students to determine their needs and best course of treatment; provides transitional support to referring therapist and clients in need of referral to community services; acts as liaison and coordinates between the Office of Care Coordination (OSCC), UCC and community referral sources, including hospitals, private practitioners, clinics, psychiatry, and other mental health agencies while maintaining a shared database of community referral resources in partnership with the OSCC.

Duties will include, but are not limited to: tracking of no-shows/cancellations and high-risk clients; scheduling referrals; obtaining authorization to release and obtain client information and/or medical/psychotherapy records; assisting and tracking caseloads, coordinating hospitalizations and/or post-hospitalization care; providing education, emotional support, preventative care and health promotion; tracking interventions and outcomes; and providing triage, assessment, and crisis intervention as needed. This role also works with the Assessment Team on intake information and planning regarding students referred for ADHD testing. This position will also perform occasional community outreach, consultation, and liaison activities. Multicultural awareness, and specific awareness of racial and identity- related health equity issues, and responsiveness are important components of all clinical and community outreach-oriented work.

About the Work Unit:

The University Counseling Center (UCC) supports the mental health needs of Vanderbilt students, encouraging their work toward their academic and personal goals. Our highly skilled and multidisciplinary staff develop evidence-based treatment plans tailored to each individual’s unique background and needs by working together with students, campus partners, and community providers. The UCC also emphasizes prevention and education through collaboration and consultation focused on the development of the skills and self-awareness needed to excel in a challenging educational environment. We offer culturally responsive services in a safe and affirming space and are committed to engaging in an ongoing dialogue that provides our team with opportunities to grow in the context of their own cultural identity development. The UCC is committed to understanding the role of diverse experiences and backgrounds in order to best promote mental health and wellbeing in the lives of individuals and in our community.

About Student Affairs at Vanderbilt University:

Student Affairs serves a central role in student learning and development at Vanderbilt, advancing the University’s mission of teaching, research, and service. Student Affairs at Vanderbilt cultivates vibrant, inclusive communities that foster a student’s sense of belonging and wellbeing through collaborative partnerships, transformative learning experiences, and an accessible and holistic network of resources. We value connection, belonging, compassion, development, and innovation. Our staff are committed to continued growth in knowledge, awareness, skills, and experience engaging with these priorities in a higher education environment.

Key Functions and Expected Performance:

Provide clinical case management services to students:

• Track no-shows/cancellations of high-risk clients.

• Schedule off-campus care referrals requested by UCC clinicians, including obtaining authorization to release and obtain client information and/or medical/psychotherapy records.

• Develop effective working relationships with the Vanderbilt community, including Student Care Network entities, academic deans, faculty, residential staff, Dean of Students departments, Vanderbilt University Police Department, and other relevant campus partners, to ensure a collaborative support network on campus to respond to student needs and optimize support and safety for Vanderbilt students.

• Assist other Student Affairs offices with scheduling UCC-specific assessments as requested.

• Monitor and update UCC Clinicians of midterm deficiencies, academic dismissals or probations of Students on their caseloads.

• Participate in weekly High Acuity meetings with other Student Affairs offices to provide clinical updates and insight to ensure best student outcomes during weekends or University breaks.

• Provide outreach and educational programming to campus community to support campus and individual mental health, wellness, and skill development.

• Maintain appropriate and timely documentation for recordkeeping and communication with other service providers based on ethical and legal standards and requirements to enhance care for students.

• Engage in completing ADHD Evaluation Intake and tracking preliminary assessment documentation as part of the Assessment Team.

• Engagement in urgent care support and follow-ups. Including responding to after hour reports the next business day.

Provide specialized crisis intervention and follow-up services:

• Coordinate hospitalizations and/or post-hospitalization care in collaboration with the SCC providing education, emotional support, preventive care and health promotion, tracking, interventions and outcomes, and providing triage, assessment, and crisis intervention as needed

• Respond to mental health emergencies in a culturally responsive manner to support students in a framework and manner that acknowledges their unique and intersecting personal and cultural identities.

• Identify appropriate interventions for students in crisis, working effectively with the staff of the UCC to access appropriate resources, and engaging campus partners effectively to develop an effective plan for supporting students.

• Engage in the urgent care team for working with students in crisis. Follow up with Students 24-48 hours after seen on Urgent Care.

• Engagement and assisting Students with MLOA recommendations.

• Communicate with campus partners supporting students in crisis and develop intervention strategies to ensure student safety and support.

• Collaborate with the Vanderbilt University Medical Center Emergency Department, Vanderbilt Psychiatric Hospital, the Partial Hospital Program at Vanderbilt University Medical Center, and other community providers, as appropriate, to ensure positive student outcomes, a smooth transition to outside care, and/or a seamless discharge/transition back to campus for students.

Provide consultation for staff and trainees:

• Participate in training activities including case conference, small group supervision, and seminars/workshops to support trainee development and progress within the UCC’s accredited training program.

• Perform other administrative functions:

• Serve on divisional committees and working groups to enrich the experience and resources available to staff across the division.

• Participate in division-wide events (Move-In Day, Rites of Spring, Diverse ‘Dores Day, MLK Day, etc.), as needed, to support colleagues and ensure these events run smoothly.

• Learn and comply with financial policies and procedures related to travel, procurement, and expense reporting in order to be a good steward of university funds.

• Engage in professional development, including presentations at pertinent conferences and workshops, to expand upon and bring back skills and knowledge to the greater UCC team.

• Perform other duties necessary to enhance the student experience and/or facilitate the success of the University, division, or department.

Supervisory Relationships:

This position does not have any supervisory responsibility; the position reports administratively and functionally to a UCC Associate Director for Clinical Operations.

Education and Certifications:

• A master’s degree from an accredited institution of higher education in counseling, social work or other mental health-related field is necessary.

• Licensure is strongly preferred.

• Eligibility for licensure in Tennessee within two years of employment is required.

Experience and Skills:

• Demonstrated ability to effectively interact with patients/ clients from diverse backgrounds is preferred.

• Effective interpersonal skills to form and maintain meaningful relationships with students, colleagues, and all stakeholders is preferred.

• Experience working in a higher education setting is preferred.

Commitment to Equity, Diversity, and Inclusion

At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education.

Vanderbilt University is an equal-opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran, or any other characteristic protected by law.

Please note, all candidates selected for an offer of employment are subject to pre-employment background checks, which may include but are not limited to, based on the role for which they have been selected: criminal history, education verification, social media review, motor vehicle records, credit history, and professional license verification.

Commitment to Equity, Diversity, and Inclusion At Vanderbilt University, we are intentional about and assume accountability for fostering advancement and respect for equity, diversity, and inclusion for all students, faculty, and staff. Our commitment to diversity makes us who we are. We have created a community that celebrates differences and lets individuality thrive. As part of this commitment, we actively value diversity in our workplace and learning environments as we seek to take advantage of the rich backgrounds and abilities of everyone. The diverse voices of Vanderbilt represent an invaluable resource for the University in its efforts to fulfill its mission and strive to be an example of excellence in higher education. Vanderbilt University is an equal opportunity, affirmative action employer. Women, minorities, people with disabilities, and protected veterans are encouraged to apply.