Job Information
Delaware North Player Services Attendant, Gate City Casino in Nashua, New Hampshire
The Opportunity
Delaware North Gaming is hiring a full-time Player Services Attendant to join our team at Gate City Casino in Nashua, New Hampshire. As a Player Services Attendants, you will work both on the gaming floor and at the Player's Club desk, assisting guests with a variety of needs. Duties include processing jackpots, maintaining slot machines, assisting with promotions, and managing Player Rewards card transactions.
Pay
Please note this is a tipped position, the hourly minimum pay listed doesn’t include any potential tipped earnings.
$17.00 - $17.00 / hour
Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .
Benefits
We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:
Weekly pay
Employee assistance program
Training and development opportunities
Employee discounts
Flexible work schedules
Eligible team members may also receive: health, dental, and vision insurance, 401(k) with company match, paid vacation days and holidays, paid parental bonding leave, and tuition and/or professional certification reimbursement.
Responsibilities
Provide information, cards, promotional items, and other rewards to program members
Update and enter member information into the database
Assist with the execution of games, contests, drawings, and give-aways
Maintain strict confidential guidelines in all customer interactions and records
Utilize active listening skills to defuse emotionally charged situations
Monitor HHR machines, changing and fixing ticket paper as needed
Perform adjustments to slot machines, resolving problems such as jams or machine tilts, and perform minor repairs by contacting repair technician or supervisor for assistance as needed
Record the specifics of malfunctioning machines and documents malfunctions needing repair
Patrol assigned areas to ensure that players are following rules, and machines are functioning correctly, and assist guests
Qualifications
Must be 21 years of age
No experience or diploma required
Ability to obtain and maintain a state gaming license
Excellent guest service skills
Ability to perform basic math calculations and accurately handle large sums of money
Physical Requirements
Ability to lift up to 30 pounds
Frequent standing and walking for the entire length of shift
Exposure to secondhand smoke and moderate to high noise levels at times.
Shift Details
Weekends
Evening shift
Overnight
Weekends only
Evenings as needed
Event based
Who We Are
Delaware North Gaming operates Gate City Casino in Nashua, New Hampshire. We offer players slots and video gaming machines, table games, poker rooms and tournaments, mobile sports betting, full-service restaurants, and own and operate the Sheraton hotel located nearby.
At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.
Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.
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