Program Coordinator II

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Program Coordinator II

Salary

$40,442.00 - $70,774.00 Annually

Location

Nash County, NC

Job Type

Permanent Full-Time

Job Number

24-08245

Department

Dept of Transportation

Division

Division of Motor Vehicles

Opening Date

06/27/2024

Closing Date

7/3/2024 11:59 PM Eastern

Job Class Title

Program Coordinator II

Position Number

60090056

Section

DMV Driver Services

Work Location

Nash

Salary Grade

NC 10

• Description

• Benefits

• Questions

Description of Work

Salary Grade NC 10 Salary Range $40,442 - $70,774

This position with NCDOT offers fullState (https://oshr.nc.gov/state-employee-resources/benefits) Benefits, competitive salaries and many career development opportunities.

Positions 60092631 and 60090056 will be filled from this posting. You only have to apply once to be considered for this position.

The North Carolina Division of Motor Vehicles is looking for motivated and energetic people to join our team. Start an exciting new career with an organization that is on the move! These positions are now located at the DMV Rocky Mount Campus.

Note to Current State Employees:

The salary grade for this position is NC10. State employees are encouraged to apply for positions of interest even if the salary grade is the same as, or lower than, their current position. If selected for this position, a new salary will be recalculated taking into consideration the quantity of relevant education and experience, funding availability, and internal equity. Based upon these factors, a pay increase may or may not result.

These positions are located in the Central Issuance/Quality Assurance Unit of Driver Services. Responsibilities include identifying and reviewing a customer’s out-of-state driver license numbers, images, signatures, and residential address verification to determine issuance eligibility. Position identifies and analyzes information provided through the NSOPR (National Sex Offender Public Registry). These positions have daily contact with customers, DL offices, DL Help Desk, Law Enforcement Agencies via telephone, email, and correspondence in order to authenticate, identify and verify confidential and sensitive information. Position utilizes systems such as SADLS, NDR, and CDLIS.

The program areas for this position includes one or more of the following: customer service in a help desk setting and experience analyzing and recommending DMV Driver Services related policy and procedural guidelines.

Knowledge, Skills and Abilities / Competencies

Applicants must submit an application that clearly reflects work experience that demonstrates the following:

• Extensive computer experience with proficiency in web-based applications, MS Office applications, and database management systems.

• Customer service experience with a friendly, enthusiastic attitude, serving a diverse clientele and/or other agency contacts.

• Experience analyzing, interpreting, and recommending policy and procedural guidelines.

• Experience in evaluation of information or documents to make determinations for actions.

• Experience in disseminating accurate information with confidentiality.

• Experience in an office environment maintaining and updating files, records, and reports as well as organizing and coordinating workflow and activities.

Minimum Education and Experience Requirements

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for detail.

Bachelor’s degree from appropriately accredited institution and one year of experience related to the area of assignment; or an equivalent combination of training and experience.

Supplemental and Contact Information

Supplemental Contact Information SharonAshe (919) 615-7231

Applicants must meet both the minimum requirements and all posted Knowledge, Skills and Ability requirements to be considered Qualified for the position. It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

NCDOT will not accept “See Attached” or “See Resume” in lieu of education and work experience completed on the application. If multiple applications are submitted to an individual posting, only the most recent application received prior to the posting date will be accepted.

NOTE: For temporary, contract or other supplemental staffing appointments:

There are no paid leave, retirement or other benefits associated with these appointment types.

For permanent and time-limited appointments:

Eligible employees have benefits that include employee health insurance options, standard and supplemental retirement plans, NC Flex (a variety of high-quality, low-cost benefits on a pre-tax basis), and paid vacation, sick, and community service leave, to name a few. Paid parental leave is available for eligible employees. Some benefits require 30 + hours work/week for participation.

01

I understand in order to be qualified for this position, the description of my work experience must clearly reflect the required education and experience as well as the posted knowledge, skills, and abilities for this position. I have included all of this information within my application. (If you haven't completed the application requirements, please return to your application to finish it before submitting your application.)

• Yes

• No

  02

  Are you aware that this position is located in Nash County?

• Yes

• No

  03

  Which of the following best describes your level of proficiency in computer experience with web-based applications, MS Office applications, and database management systems?

• None

• Basic

• Intermediate

• Advanced

  04

  Explain how you have proficiency in computer experience with web-based applications, MS Office applications, and database management systems.

  05

  Which of the following best describes your level of experience providing customer service to a diverse clientele and/or other agency contacts?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  06

  Explain how you have experience providing customer service ti a diverse clientele and/or other agency contacts.

  07

  Which of the following best describes your level of experience analyzing, interpreting, and recommending policy and procedural guidelines?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  08

  Explain how you have experience analyzing, interpreting, and recommending policy and procedural guidelines.

  09

  Which of the following best describes your level of experience in disseminating accurate information with confidentiality?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  10

  Explain how you have experience in disseminating accurate information with confidentiality.

  11

  Which of the following best describes your level of experience in an office environment maintaining and updating files, records, and reports?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  12

  Explain how you have experience in an office environment maintaining and updating files, records, and reports.

  13

  Which of the following best describes your level of experience in evaluating information or documents to make determinations for actions?

• None

• Less than 1 Year

• 1-2 Years

• 2-3 Years

• 3 or More Years

  14

  Explain how you have experience in evaluating information or documents to make determinations for actions.

  Required Question

Agency

State of North Carolina

Address

NOTE: Apply to the department listed on postingAn Equal Opportunity Employer, North Carolina, State Government

Website

http://www.oshr.nc.gov/jobs/index.html

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