Civista Bank

Description:

Position Purpose:

The position is set in a fast-paced, time-sensitive environment and requires good problem-solving skills, accuracy and attention to detail. An ideal candidate would enjoy working in a positive, team-oriented workplace. Responsible for researching and correcting incoming deposit items that reject or unpost to deposit accounts for various reasons. Demonstrate Civista Bank's mission to improve the financial lives of our employees and shareholders, to make a difference in the communities that we serve.

Key Accountabilities, Responsibilities and Expectations:

• Ensure the accuracy of transactional data for customer accounts by researching and correcting information on unposted transactions, reviewing and returning stop payment transactions, and posting deposit return items.
• Review Letters of Intent (LOI's) for compromised/ closed accounts to determine if deposit items should be paid from new accounts or returned to Federal Reserve. Work with branch personnel to collect LOI details when not on file.
• Complete EARNS Notice for checks over $5,000 that are being returned.
• Confirm appropriate documentation is on file to post transaction(s) to Dormant/ Restricted accounts.
• Utilize ACH Warehouse Manual Entry to correct errors on ACH items settling next day or mark them to return to Federal Reserve if unable to identify/ correct.

Requirements:

Qualifications, Knowledge and Skills:

• One to two years' experience in banking or financial services.
• High School Diploma or equivalent, with office administrative skills or certification.
• Strong customer service and problem solving skills and demonstrated ability to respond to inquiries with tact, diplomacy and patience.
• Exceptional organization, time management and follow-up skills. Excellent interpersonal skills and ability to communicate effectively with customers, bank employees and outside service providers.
• Ability to follow detailed instructions and a wide range of procedures requiring sound judgement.
• Must have proficient typing and computer skills, specifically Microsoft Word and Excel and the ability to navigate computer programs.
• Possess the ability and desire to be cross-trained on many different job duties within the department.

Physical Requirements:

• Work involves eye strain due to the constant use of computer screens, reading of reports and so forth.
• Work involves being able to concentrate on the matter at hand, under sometimes distracting work conditions.
• Work involves ability to read, hear, write, and communicate professionally both in person and via telephone, and sitting for long periods at a time.
• Work involves some travel to attend meetings, training, and so forth.

Pay Transparency Nondiscrimination Provision: https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf

Equal Opportunity Employer EEOC M/F/D/V

This Position Description is not a complete statement of all duties and responsibilities comprising this position.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this position at any time.

PI248063748