JOB SUMMARY:

The Instructional Designer is responsible for the design and development of training materials focused on the Customer Experience Organization. This requires creating materials for classroom, computer-based training story boards, job aids and other training aids as needed. This role may also develop the courses or manage external vendor partners in the development of the training program.

Functional Expertise:

• Designs instructor-led or computer-based training programs, applying sound design and principles and methodologies, to address needs.

• Develops and updates instructor-led materials (participant and facilitator guides), develops interactive exercises and creates evaluation measures to ensure learning and transfer of concepts is taking place.

• Responsible for technical writing and process documentation

• Assists business partners with documentation of current and new processes resulting from technology, regulatory and business changes.

• Ensures continuity and alignment of the training curriculum (i.e.; Corporate values, leadership concepts/models, business strategies, etc.)

Busincess Acumen:

• Understands business processes and issues and how they relate to on-the-job application

• Strong project management skills

Engagement:

• Collaborates with Training Consultant, subject matter experts (SME) and other training professionals to understand strategies and develop training content.

• Coordinates with Logistics Coordinators to produce training materials (e.g., manuals, displays, activities, documentation).

• Partners with assigned trainer to transfer knowledge from development to delivery.

• Interacts with external vendors on training design to deliver a quality finished product.

Driving Results :

• Responsible for creating the training design and identifying appropriate learning objectives.

• Audits classes to ensure training documentation and materials meet learning objectives.

JOB REQUIREMENTS:

Education, Certifications/Licenses:

Required:

• BA/BS degree in business, instructional design, adult learning or 3 years related/equivalent work experience

Preferred:

• Degree in Instructional Design

Related Work Experience:

Required:

• 2-3 years of related business experience

Preferred:

• Customer Service/Call Center Experience

• Knowledge of the natural gas or utility industry

• In depth knowledge of customer experience software applications

Specific Skills & Knowledge:

Required:

• MS Office - intermediate proficiency

• Exceptional Writing Skills

• Problem Solving Skills

• Presentation skills

• Creativity in instructional design

• Detail-Oriented

• Self-Starter

• Able to work well in a team-based setting

• Able to meet very tight deadlines in a fast paced and consistently changing environment

Preferred:

• Knowledge of research and best practice methods to source content and applicable models

• Proficiency in instructional and computer based design software (i.e.;Storyline, Captivate, Professional Adobe Suite, Flash, Turning Point, Lectora, WebEx etc.)

Working Conditions/Physical Requirements:

• Primarily works in an office environment

• Majority of time is spent working on a computer

Disclaimer: This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job; responsibilities may be changed or added without advance notice. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.

Southern Company Gas provides for the energy needs of millions of U.S. households and businesses. As the largest natural gas-only distribution company in the United States, with more than 150 years of history behind us, we're working to ensure that Americans have access to an abundant, safely delivered supply of natural gas for decades to come. We offer our customers a wide range of energy services under one umbrella: seven regulated utilities as well as non-regulated businesses that offer retail, wholesale and storage services.

Southern Company (NYSE: SO) is a leading energy company serving 9 million customers through its subsidiaries as of Jan. 1, 2019. The company provides clean, safe, reliable and affordable energy through electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company serving wholesale customers across America, a leading distributed energy infrastructure company, a fiber optics network and telecommunications services . Southern Company brands are known for excellent customer service, high reliability and affordable prices below the national average. For more than a century, we have been building the future of energy and developing the full portfolio of energy resources, including carbon-free nuclear, advanced carbon capture technologies, natural gas, renewables, energy efficiency and storage technology. Through an industry-leading commitment to innovation and a low-carbon future, Southern Company and its subsidiaries develop the customized energy solutions our customers and communities require to drive growth and prosperity. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and govern our business to the benefit of our world. Our corporate culture and hiring practices have been recognized nationally by the U.S. Department of Defense, G.I. Jobs magazine, DiversityInc, Black Enterprise, Forbes and the Women's Choice Award. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

About Southern Company Gas

Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .

Southern Company (NYSE: SO) is a leading energy provider serving 9 million residential and commercial customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy infrastructure company with national capabilities, a fiber optics network, and telecommunications services. Through an industry-leading commitment to innovation, resilience, and sustainability, we are taking action to meet our customers’ and communities’ needs while advancing our commitment to net zero emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture and hiring practices have earned the company national awards and recognition from numerous organizations, including Forbes, Military Times, DiversityInc, Black Enterprise, J.D. Power, Fortune, Human Rights Campaign and more. To learn more, visit www.southerncompany.com.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 6341

Job Category: Training

Job Schedule: Full time

Company: Nicor Gas