Job Information
Stephen F. Austin State University Residence Life Specialist III in Nacogdoches, Texas
Residence Life Specialist III Bookmark this Posting Print Preview | Apply for this Job
Please see Special Instructions for more details.
In order to qualify for this position, you must complete ALL sections of the Human Resources application INCLUDING the reference section. In order for your application to be considered, we must have a completed reference on file.
Posting Details
Position Information
Job Title Residence Life Specialist III
Full Time/Part Time Full Time
FLSA Non-Exempt
General Job Description
This is a senior-level position responsible for serving as a lead in the area of housing assignments. Responsible for the process of assigning and billing residential students throughout the year, including room change charge adjustments, private room billing, damage billing, and various other Residence Life-related transactions. Greets and answers questions from department visitors, accepts walk-in applications, writes receipts, and distributes printed information about residence halls and departmental policy. Works under general supervision, with moderate latitude for the use of initiative and independent judgment. Reports to the Associate Director of Residence Life (Housing Administration).
Essential Job Functions
Oversees departmental correspondence and maintenance of the main departmental email account.
Serves as lead in the area of housing assignments.
Maintains and coordinates special group housing assignments, including Athletics, School of Honors, ROTC and International Programs.
Implements, performs, and initiates the process of student housing assignments. Performs processes for student billing and charges related to the department.
Creates and promotes departmental marketing tools and publications, including newsletters, brochures, flyers, and email communication.
Processes information required for a variety of periodic reports and operates various office and computer equipment.
Provides customer service by phone, email, and in person, greeting customers that come to department for various needs.
Processes and maintains housing cancellations, refunds, forfeits, and break contract fees.
Audits charges that have previously been made to student accounts and interdepartmental transfers (IDTs).
Processes private room requests and billing adjustments for student accounts.
Processes billing and assignments for students requesting early arrival.
Processes break housing requests for each facility break, including Thanksgiving, Winter Break, Spring Break, and holidays.
Processes paperwork for cases of abandoned property.
Organizes and supervises special events within the department.
Maintains and retains appropriate files in the office, storage, and disposal.
Non-Essential Job Functions
Serves on university committees, as necessary.
Maintains student files in relation to housing and residence life.
Answers a variety of office calls and correspondence on a daily basis.
Performs other related duties as assigned.
Required Knowledge, Skills, and Abilities
The individual must possess the following knowledge, skills, and abilities or be able to explain and demonstrate that the individual can perform the essential functions of the job, with or without reasonable accommodation.
Knowledge of, or the ability to learn, university and departmental regulations, procedures and policies.
Skill in using computer applications including spreadsheet, database, and word processing software.
Skill in completing assignments accurately with attention to detail.
Skill in using standard office equipment and software.
Organizational skills in managing projects simultaneously while maintaining a satisfactory work product.
Ability to identify problems, evaluate alternatives, and implement effective solutions.
Ability to communicate effectively in both oral and written form.
Ability to maintain effective interpersonal relationships.
Ability to work successfully as a member of a team and independently with general supervision.
Ability to establish and maintain a good rapport with university faculty and staff, students, and the general public.
Ability to handle sensitive and confidential information responsibly.
Ability to work effectively and patiently with students and the general public.
Physical Demands
Required Education
High school diploma or equivalent is required.
Required Experience and Training
Three years of related experience is required. Experience using computer and data-based programs is required.
Preferred Qualifications
Some college coursework in business, information systems, computer science, or communications is preferred. Experience meeting and assisting students and the general public is preferred.
Special Conditions for Eligibility
This is a security-sensitive position subject to criminal record check.
This is an IT-sensitive position subject to the Computer and Network Security policy.
Min Pay Rate
Mid Pay Rate
Salary Information Salary Grade - 17
Specific Job Requirements/Duties for this Posting
Is Background Check Required? Yes
Benefit and Retirement Eligibility
This position is eligible for participation in the Teacher Retirement System of Texas ( TRS ) retirement plan, subject to the position being at least 20 hours per week and at least 135 days in length.
EEO Statement
Stephen F. Austin State University, an Equal Employment Opportunity and Affirmative Action Employer and Educator, is committed to excellence. All qualified applicants will receive consideration for employment without regard to sex, race, creed, color, age, national origin, religion or physical or mental disability as required by law. If, because of an impairment or disability, you need accommodation during any part of the employment process, please contact Human Resources at 936-468-2304.
Posting Detail Information
Posting Number S2024-125
Candidates Eligible to Apply Open to all qualified applicants
Number of Positions Available 1
Posted Date 08/16/2024
Review Start Date
Close Date
Work Schedule Monday - Friday with some weekends
Open Until Filled Yes
Special Instructions to Applicants
In order to qualify for this position, you must complete ALL sections of the Human Resources application INCLUDING the reference section. In order for your application to be considered, we must have a completed reference on file.
Posting Quick Link https://careers.sfasu.edu/postings/11939
Contact Information
Contact Name Sashi Sharma
Contact Phone (936) 468-5304
Contact Email reslife@sfasu.edu
Contact Information
Supplemental Questions
Required fields are indicated with an asterisk (*).
- Which of the following best represents your education background?
Attended school but did not receive High School Diploma or GED
Completed High School Diploma or GED
Completed Associate's Degree or two years of college
Completed Bachelor's Degree
Completed Master's Degree
Completed Doctoral Degree or ABD
If you completed a college degree, please indicate your major field of study.
- Which of the following best represents the number of years experience you possess relating directly to the job to which you are applying?
Less than one
One to two
Three to four
Five to six
Seven to eight
Nine or more
- Do you have experience with computer use (word processing, database and spreadsheet applications)?
Yes
No
- How many years of direct customer service do you have?
0-1
2-5
5-10
over 10
- Do you have experience in housing/residence life?
Yes
No
- Please describe your experience working with students in a higher education environment.
(Open Ended Question)
- What is your philosophy on serving the public and/or students?
(Open Ended Question)
- Are you a current employee of the university?
Yes
No
Documents Needed To Apply
Required Documents
Resume
Cover Letter
Optional Documents
Letter of Recommendation