Placement Coordinator

Murray, UT

$21.00 hr

Mon- Fri 8:00 am to 5:00 pm

Our business executes the daily operations of a federally regulated cultural exchange program which places young adults from around the world with American Host Families located across the country to provide child care services as a member of the family in exchange for experiencing life in the U.S.

Your role as a Placement Coordinator is to ensure our clients’ (Host Family and Au Pair) satisfaction, wellbeing, success and retention. This is a hybrid role supervising outside/remote customer service reps across the U.S. and working directly with clients. We are looking for someone with a positive attitude and an open and creative approach to problem solving.

If you're a customer service expert in search of a fulfilling role, apply today to join our team .

Responsibilities of the Placement Coordinator:

• Educate clients on program regulations and company policies, addressing inquiries and providing information promptly.

• Build and maintain strong client relationships, acting as a secondary contact for pre- and post-sale activities, and ensuring clients have a positive experience and achieve desired results.

• Resolve client issues promptly, coordinating with other teams as needed, and proactively identify and solve potential challenges.

• Assess client needs and match them with available Au Pair candidates.

• Process client paperwork, including agreements, pricing quotes, invoices, collections, and refunds.

• Supervise and support remote customer service reps, ensuring effective communication, performance in line with company standards, and increasing their industry knowledge.

• Maintain knowledge of program regulations, company procedures, and industry events, and enforce Au Pair program regulations and company policies.

• Retain existing customers, close new business, and maintain accurate records of communications and transactions with clients and remote reps.

Placement Coordinator Requirements:

• Minimum 5 years of customer service experience

• Minimum 1 year of supervisory experience in any area

• Previous sales experience is preferred

• High school degree required (college degree preferred)

• Excellent communication skills, including listening, speaking and writing

• Strong work ethic, ability to work independently, manage multiple tasks

• Exceptional interpersonal skills: professional, personable, effective under stress and deadlines

• Demonstrated ability to think critically, effectively prioritize and problem solve

• Good organizational and time-management skills

• Computer literacy: email, data entry, CRM tools, Microsoft Office, e-signature tools, and ability to learn software quickly

• Experience with salesforce.com or adobesign preferred, but not required

• Possess a positive attitude, proactive approach to learning, present oneself professionally

Perks and Benefits of the Placement Coordinator:

• Opportunity for commission after completing the training program

• Medical and dental insurance

• 401K with matching (eligibility and vesting requirements apply) • Paid time off (increases with years of service)

• Paid holidays (9 full days, up to 3 half-days)

• Flexible schedule including work-from-home opportunities (after qualifying years of service)

• Company sponsored meals, snacks, parties

• Newly upgraded office with full kitchen and breakroom, individual unisex bathrooms, shower, window views from all workspaces in an excellent location with easy I-15 and 215 freeway access and close proximity to eating/shopping/errands

PrincePerelson & Associates is an Equal Opportunity Employer and we do not discriminate against applicants due to race, color, religion, sex, national origin, age, disability, genetics, veteran status, or on the basis of disability or any other federal, state or local protected class. All applicants applying for U.S. job openings must be authorized to work in the United States.

#INDTEMP