As a member of our global Marketing Operations team, the Sr. Marketing Operations Manager will spearhead comprehensive planning efforts to modernize our capabilities with a core focus on driving growth with our small and medium customer segment (SMB). This role is instrumental in enabling Marketing to deliver highly personalized, relevant, and brand-centric marketing programs to our audiences.

We are looking for a Sr. Marketing Operations Manager with a robust background in marketing operations & automation, a passion for technology, and a track record of driving significant impact through program and project management in a matrixed organization. This role requires an ability to build and nurture relationships, collaborating effectively with colleagues and senior leaders across marketing, sales, engineering, and business operations. The successful candidate will be a catalyst for change, embodying a growth mindset and a passion for leveraging technology to drive operational excellence. If you are a strategic thinker with a foundation in Marketing Operations, Digital or Growth Marketing we encourage you to apply and help shape the future of Microsoft Advertising.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day.

Responsibilities

Planning

• Drives large-scale (e.g., features spanning multiple semesters) planning and provides solutions by seeking to identify key milestones, providing guidance into developing plans, and leading team discussions. Estimates and articulates business impacts and anticipates business outcomes associated with planning. Oversees planning documents and drives discussions to ensure action and execution, managing ambiguity and complex scenarios. Evaluating currrent capabilities. Works across teams to provide status updates and drive progress and alignment across peer groups, and resolve conflicting priorities to overcome barriers. Discovers insights in data using exploratory techniques and brings insights into action-oriented information for senior (e.g., director, general manager [GM] level) business stakeholders. Identifies opportunities for solutions beyond direct responsibilities.

• May process documents (e.g., statements of work [SOWs], change orders), ensuring proof of execution and invoicing for contracts.

Project Management

• Tracks deliverables and timeliness. Identifies and resolves blockers to ensure implementation. Oversees governance to ensure any possible changes/issues are socialized prior to implementation. Develops processes across disciplines and enacts changes across teams.

• Orchestrates program deliverables and requirements across stakeholders. Develops and maintains relationships with senior stakeholders across the company. Manages and influences senior stakeholder expectations by providing robust communications plans, driving action, and aligning a broad set of stakeholders across teams. Leverages relationships to resolve complex stakeholder scenarios. Supports executive-level communications by contributing to creating and delivering communications to executive stakeholders.Communicates with stakeholders to provide clarity and transparency. Collaborates with peer stakeholder teams and senior stakeholders across the company.

• Develops metrics, targets, and measurement plans at the campaign/program level by partnering with internal teams (e.g., Operations, Engineering). Contributes to operational reporting and monitoring by tracking metrics, identifying and implementing corrective actions, and communicating issues. Communicates metrics across stakeholders to land feature improvements and provide strategic inputs into the business.

Technology Management

• Gathers information on moderately complex product scenarios by researching and interviewing people about impacts of potential changes. Utilizes understanding of details gathered to align requests with Engineering colleagues and define requirements. Communicates inputs to engineers to inform size and scope. Defining requirements & contributing to business case development. Leading integration and change management planning. Driving adoption and process optimization within Marketing

• Develops and communicates business justification, estimating business impact to drive prioritization of resources and alignment with short- and long-term revenue objectives. Understands the landscape.

Special ty Responsibilities

• Uses business knowledge and technical guidance to assist with analyzing the work of the Marketing team to identify potential future business opportunities. Coaches and provides support to teams to execute technical roadmaps and strategy. Participates in industry groups and may share knowledge with the industry through various means (e.g., conferences, white papers, blog posts). Defines the standards/policies for usage of marketing technology. Develops standard operating procedures (SOP), trainings, and documentation for marketing technology platforms. Learns and understands the current state of the industry, including knowledge of tools, techniques, strategies, and processes that can be utilized to improve process efficiency, and performance. Designs and scales operations of marketing technology platforms for Microsoft needs.

• Oversees the development and execution of processes and procedures to enable management of marketing artifacts by providing input and giving feedback to others. Drives process improvements through others and oversees efforts to optimize processes.

• Ensures compliance of Marketing products/programs, policies, and across projects. Collaborates with internal teams (e.g., Engineering, Privacy team, Legal, Procurement) and external suppliers to ensure compliance in design and execution. Communicates policies and guidelines to ensure understanding and emphasize business impact. Abides by all compliance policies, processes, etc. Advises business on how to run marketing programs. Initiates compliance programs to ensure marketing continues to adhere to changing requirements (e.g., accessibility compliance). Identifies improvements in policies/processes.

Other

• Embody our culture and values

Qualifications

Required/Minimum Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related fieldAND 5+ years marketing operations, digital marketing, marketing automation and/or growth marketing experience

• OR equivalent experience.

Additional or Preferred Qualifications

• Bachelor's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 8+ years marketing operations, program management, project management, or related experience

• OR Master's Degree in Business, Marketing, Communications, Finance, Engineering, or related field AND 5+ years marketing operations, program management, project management, or related experience

• OR equivalent experience.

• 3+ years technology/process improvement experience.

• Experience with Adobe Martech and/or Dynamics CRM.

Marketing Technology IC4 - The typical base pay range for this role across the U.S. is USD $101,200 - $194,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $130,000 - $213,200 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay

Microsoft will accept applications for the role until May 12, 2024.

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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .