Servicing Program Manager

Mountain View, CA

100% Remote

Contract

Up to $49.26/hr

Our client, a leading Tax Software and Payment Solutions company, is hiring a Program Manager for a 6 Month Contract opportunity. Candidates must be based out of PST or MST time. This role is 100% Remote.

MUST HAVE BACKGROUND IN COMMERCIAL LENDING SERVICING

Responsibilities

• Drive issue remediation: Manage edge cases and escalations across loan products and servicing platforms holistically; solving case by case, leveling up the learnings, tracking trends, and recommending improvements to policies and procedures to prevent additional issues.

• Support Loan Servicing Workstreams including fraud claims, checks/wires research & application, first payment delinquency investigations, servicing agent QA and monitoring, servicing agent training material development, tracking and monitoring bankruptcy/deceased/hardship processing, research and respond to credit reporting disputes, triage and resolve escalated complaint cases.

• Documenting Procedures: You will work closely with our team to improve process documentation of servicing and collections policies and procedures.

• Utilize servicing software and tools to track and document servicing activities, maintain accurate records and generate reports.

• Ensure compliance with relevant regulations and company policies related to collections practices

• Respond to audit requests and manage corresponding controls within the teams risk framework.

• Collaborate across functions including data operations, product, engineering, marketing, customer success, accounting, finance to streamline and improve processes

• Stay informed about industry trends, best practices and new technologies related to servicing and collections.

Skills:

• 5-7+ years of experience in commercial lending servicing with a focus on project/program management

• Ability to navigate between the big picture and execution details simultaneously

• Track record of taking extreme ownership in driving to decisions and outcomes

• Experience with leading change across a large organization, including acting as a catalyst to accelerate outcomes

• Outstanding empathy and understanding of the small business owner and their finances

• Ability to work in a fast paced and quickly changing environment

• Strong communication skills with the ability to simply lay out the conclusions and reasons for each decision

• Analytical mindset, strong excel skills necessary;

• SQL experience is nice to have

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: VMS Sourcing

Specialization: Project / Program Management