Overview

Intuit is seeking a Senior Staff Software Engineer to join the Production Engineering Team. The position entails ensuring the consistent operation and reliability of the IKS (Intuit Kubernetes Services) Platform across Intuit. The successful candidate will be responsible for managing and maintaining IKS clusters hosting Intuit flagship products of TurboTax, Quickbooks, Mailchimp, etc and Intuit Platforms like Identity, API Gateway, etc. They will be involved in all aspects of IKS cluster deployment, configuration, optimization and troubleshooting. The ideal candidate must have expert knowledge of Kubernetes architecture, networking, troubleshooting tools and automation.

What you'll bring

• A Bachelor's degree in Computer Science or a related technical field with a focus on programming or equivalent work experience.

• Proven expertise in building, upgrading, and managing Kubernetes clusters.

• 10+ years of experience working in production engineering, building and managing large-scale systems on AWS.

• 10+ years of solid development experience in building RESTful services using Go, Python, Java/J2EE (Spring, MVC, and Hibernate), and/or NodeJS. Candidates with experience in open-source development will be preferred.

• Experience with the development of applications and services in AWS, leveraging native cloud services and APIs.

• Hands-on experience working with Kubernetes, Docker, Springboot, React, and DynamoDB.

• Experience in using java unit testing frameworks like JUnit and Mockito.

• Knowledge of monitoring tools such as Splunk, Wavefront, AWS CloudTrails, and Micrometer.

• Experience working in Java and Linux environments.

• Excellent communication skills and the ability to collaborate effectively.

We are seeking a Senior Staff Software Engineer who is passionate about delivering uptime, reliability, and scalability for our customers. If you possess the above qualifications, we encourage you to apply for this exciting opportunity!

How you will lead

• Applies comprehensive understanding of the business, customer needs, and the solutions to expertly design, develop and implement operational capabilities, tools and processes that deliver highly available, scalable and reliable customer experiences.

• Utilizing your extensive expertise in reliability engineering, information technology, and connected services, you will leverage your broad and deep knowledge of industry best practices, GenAI, LLMs, and innovative thinking to bring transformative operational approaches and solutions. By utilizing your expertise in these areas, you will drive impactful changes, significantly enhancing efficiency and productivity and setting new standards in operational excellence.

• Expertly build, operate, and scale Kubernetes services running on AWS, collaborating closely with Intuit Product and Platform Development Teams to create highly available cloud architectures.

• Contributes to critical platform components FMEA (Failure Mode Effective Analysis) and Chaos Engineering, identifying resiliency gaps and preparing the team for faster recovery from production incidents.

• Uncovers cost-saving opportunities by contributing to cost and capacity management for various platform components.

• Develops observability components with massive scale for platforms to detect issues quickly and isolate the problem as part of fast recovery.

• Build automation for operational insights and analytics to gather, analyze, correlate data about infrastructure, deployment, incident, and change activities.

• Diagnose and troubleshoot build, deployment and infrastructure issues.

• Debugging and automating day-to-day operational tasks.

• Provides application operational support from inception to retirement.

• Troubleshooting complex issues and managing stakeholder expectations during incidents.

• Participate in 12/7 on-call rotations along with the IKS Development Team.

• Drive and own Root Cause Analysis (RCA) for specific applications.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.