Collections Program Manager

Mountain View, CA

100% Remote

Contract

Up to $49.26/hr

Our client, a leading Tax Software and Payment Solutions company, is hiring a Collections Program Manager for a 12 Month Contract opportunity. Candidates must be based out of PST or MST time. This role is 100% Remote.

Responsibilities :

• Develop and implement strategies for efficient and effective collections processes for two lending products from first delinquency through recoveries post charge off

• Monitor delinquency and roll rate reports and prioritize collections efforts based on delinquency levels

• Communicate with 3rd party agency managers to coordinate operations, negotiate settlements, address customer inquiry requests, and provide documents or additional details when needed with a goal towards driving down losses

• Review and analyze customer accounts to identify potential issues and recommend appropriate actions to minimize losses

• Ensure compliance with relevant regulations and company policies related to collections practices

• Respond to audit requests and manage corresponding controls within the teams risk framework.

• Utilize collection software and tools to track and document collection activities, maintain accurate records and generate reports.

• Stay informed about industry trends, best practices and new technologies related to collections management.

• Continuously assess and refine collections strategies to optimize cash flow and reduce bad debt losses.

Skills:

• 5-7+ years of experience in commercial debt collections with a focus on project/program management

• Ability to navigate between the big picture and execution details simultaneously

• Track record of taking extreme ownership in driving to decisions and outcomes

• Experience with leading change across a large organization, including acting as a catalyst to accelerate outcomes

• Outstanding empathy and understanding of the small business owner and their finances

• Ability to work in a fast paced and quickly changing environment

• Strong communication skills with the ability to simply lay out the conclusions and reasons for each decision

• Analytical mindset, strong excel skills, SQL experience is nice to have

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family

• Dental & Orthodontia Benefits

• Vision Benefits

• Health Savings Account (HSA)

• Health and Dependent Care Flexible Spending Accounts

• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance

• Hospital Indemnity Insurance

• 401(k) including match with pre and post-tax options

• Paid Sick Time Leave

• Legal and Identity Protection Plans

• Pre-tax Commuter Benefit

• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer, including Veterans/Disability/Women. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under MRP’s Employment Accommodation policy. Applicants need to make their needs known in advance.

Posted by: VMS Sourcing

Specialization: Project / Program Management Accounting / Finance Professional