FORTNA partners with the world's leading brands to transform omnichannel and parcel distribution operations. Known world-wide for enabling companies to keep pace with digital disruption and growth objectives, we design and deliver solutions, powered by intelligent software, to optimize fast, accurate and cost-effective order fulfillment and last mile delivery. Our people, innovative approach and proprietary algorithms and tools ensure optimal operations design and material and information flow. We deliver exceptional value every day to our customers with comprehensive services and products including network strategy, distribution center operational design and implementation, material handling automated equipment, robotics and a comprehensive suite of lifecycle services.At FORTNA, we believe in fostering a workplace that isn't just a job but a movement - a collective effort to redefine success and transform challenges into opportunities. "Join the Movement" encapsulates our commitment to a workplace culture that thrives on collaboration, celebrates diversity, and empowers every individual to contribute to something greater than themselves. Our Team. Our Passion. Our Approach. Job SummaryWe are looking for an individual who is enthusiastic, motivated, and ready to thrive in a fast-paced environment.The Warranty Coordinator role is responsible for managing FORTNA's Warranties and Warranty processes in North America. The coordinator manages activities and communications that guarantee successful warranty cycle execution. The primary objective is to address issues, ensure the customer is fully satisfied with the outcome and manage warranty related costs. The role will also be responsible for coordinating other planned field service activities including sales support and quoting field service. In addition, this role will be required to support Emergency "on-call" Dispatch, following a rotating on-call schedule.The coordinator role is the main point of contact to the customer and to the related parties within FORTNA including any sub-contractors who could be assigned to carry out warranty activities. Customer-facing experience is critical to the success of this role.The coordinator role will be responsible for developing a schedule and managing all costs and expenditures that are related to each warranty activity. A critical function of this role will be to investigate and validate claims, working closely with the Parts Team, Product Managers, Manufacturing, Quality, Program Managers, and Customer Support Coordinators. The coordinator will also be responsible to determine if each individual claim warrants parts only or labor in addition.The coordinator role is responsible for the overall execution of the warranty claim. As such, the coordinator collaborates with pertinent managers to assign teams consisting of the following if labor is necessary:Product Subject Matter Expert(s) (SME)Quality RepresentativeEngineeringInstallation, Field Service Members, Technicians, or Sub-contractorsProgram Managers/Customer Support CoordinatorsManufacturing representative Parts representativeIn addition, this position includes monitoring the production schedule to guarantee a timely product delivery to the field to support the customer. The coordinator communicates results and financial status to Senior Management on a regular basis. The coordinator could be expected to travel to the customer sites and manufacturing facilities to inspect issues, evaluate progress, and to maintain effective communication with the field staff and customers directly. Some nights and weekends may be required that are "on-call" in nature to address warranty repairs and claims.ESSENTIAL FUNCTIONSProject Management for FORTNA Warranty and LPS Services in North America.Work cross-functionally with engineers, project/program managers, manufacturing, quality, installation, and finance to coordinate field activities.Work from "on-call" schedule for Emergency Dispatch coverage.Investigating and validating claims.Tracking Warranty periods by system and asset in global ticketing system.Drive quality in manufacturing and installation.Effectively and urgently communicate with the customer.Schedule and maintain activities for warranty claims.Build and enforce cost saving measures.Partner with different groups within FORTNA to develop solutions.Analyze and report progress internally and externally in a timely manner.Ability to juggle multiple tasks and changing priorities.Regular review and update of the warranty process.Willingness to travel as required.Regular financial reporting on services.Some nights and weekends will be required as needed.DESIRED QUALIFICATIONSProject Management Professional, PMP Certification.Experience with scheduling. Microsoft project experience a plus.Experience working with customers in planning and troubleshooting issues.Experience in coordinating activities with other departments.Associate's degree in business, Supply Chain, Project Management, or Technology field.3+ years in a similar or related field acceptable in exchange for educational requirements. Experience with specialized equipment and rentals.Experience with conveyor tools and equipment.Experience working with CMMS, CRMs, and ERPs. (Salesforce, Infor LN, etc.)Microsoft applications (Word, PowerPoint, Excel, etc.)Operations experience.Ability to work remotely and drive initiatives with little interaction.This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of this position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice. The base salary range for this role is $57,500 to $86,200. This base salary range represents the low and high end of the base salary range for this position. Actual base salary offered will vary based on various factors including but not limited to location, level, job-related knowledge, skills, experience, and performance.This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.It is the policy of FORTNA and its affiliated companies to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, pregnancy or pregnancy-related condition, status with regard to public assistance, veteran status, citizenship status (if authorized to work in the U.S.), or any other characteristic protected by federal, state or local law. In addition, FORTNA will provide reasonable accommodations for qualified individuals with disabilities.Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjMwNjkxLjEzMjUzQG1oc2dsb2JhbGNvbXAuYXBsaXRyYWsuY29t