Knox Community Hospital

Accurate entry of patient demographic and third party payer information into the hospital information system (HIS) to create a compliant patient medical record  and to maximize third party reimbursement for all patient types. Performs bedside registration in a timely manner.  Facilitates admitting registration. Independently operate the hospital switchboard, including facilitating all hospital codes, monitors, and alarms.  Adheres to organizations policies and procedures; regulatory/accrediting body requirements, and professional practice standards.

KNOWLEDGE AND SKILLS

• Outstanding customer service and telephone communication skills required
• Must be able to adjust to rapid change
• PC literate with skills in windows, email, and internet navigation
• Excellent typing skills required
• Must be able to prioritize, problem solve, and multi-task
• Must be an independent worker while supporting a team environment
• Must be able to perform professionally during high stress and high patient volume times
• Schedule flexibility to assist in 24 hour coverage is essential

PRIMARY JOB RESPONSIBILITIES

• Accurate entry of patient demographic and third party payer information into the HIS.
• Accurate entry of patient demographics and testing information into the scheduling system.
• Distinguish patient types and perform accurate registration process for the specific type.
• Timely distribution of patient information.
• Maintain accurate statistical information.
• Facilitate admitting registration.
• Offers resources to patients or their representative in need of financial assistance.
• Screens self-pay patients for the hospital financial program.
• Investigate and resolve all returned mail.
• Independently operates switchboard, facilitating all calls, codes, and alarms.
• Monitors security cameras.
• Collection of co-pays
• Comply with all local and state federal regulations.
• Assumes responsibility and accountability for individual knowledge, skills, performance and behavior in accordance with hospital, division and department standards of care and policies and procedures.
• Utilizes measures to promote and maintain patient, visitor and personnel safety.
• Maintains patient, employee, physician and organization confidentiality; respects the rights, privacy and property of others.
• Supports the mission, values and vision of the organization.  

ADDITIONAL RESPONSIBILITIES

• Assists in the orientation and training of new personnel and students.
• Demonstrates knowledge of disaster/emergency procedures and responds appropriately
• Obtain all demographic and third party payer information and generates documentation to provide a seamless, accurate, and compliant patient record and billing process.
• Perform outpatient registration functions evenings, weekends, and holidays.
• Assist in other areas within the department as needed.
• Perform tasks that are supportive in nature to the essential functions of the job.
• Participate in staff meetings, educational programs, committees, QI activities and mandatory in-services.
• Demonstrate initiative in personal/ professional development.
• Present a professional image.
• Assist with control of costs through the judicious use of human and material resources.
• Other duties as assigned.

EDUCATION AND WORK EXPERIENCE

High school diploma or equivalent. Medical terminology and basic ICD9 and CPT coding skills preferred. Knowledge of third party payer processes preferred.