Job Information
Knox County 911 Dispatcher 911 Full Time in Mount Vernon, Ohio
Job Description
*911 Dispatcher *
Full Time and Part Time Positions available Objectives
Under general supervision, the Communications Technician performs a variety of communication related functions providing dispatch and other communication support services involving police, fire, emergency medical and other city public safety responders.
Essential Functions
Under direct supervision of a Dispatch Supervisor, operates two-way radio to receive and transmit messages to appropriate personnel regarding Fire, EMS, and law enforcement to various locations in the Knox County; dispatches appropriate personnel to calls for service;
Maintains contact and provides information to coordinate on-site activities of personnel;
Operates 9-1-1, L.E.A.D.S./N.C.I.C. and/or Telephone Device System for the Deaf to send and receive messages and/or request and receive law enforcement data;
Receives and transmits calls for support services (e.g., hospital notification, wrecker services, utility/maintenance personnel, etc.);
Collects information regarding crimes, accidents or other emergency situations in progress and relays information to appropriate personnel;
Understands state and local laws and prepares relevant documentation;
Receives and screens emergency telephone calls;
Provides medical, fire and law enforcement advisement to callers;
Enters and retrieves information into and from computer;
Receives and understands location based information to assist in dispatch;
Receives and understands GIS, mapping and aerial photographic information;
Monitors businesses and residential premises burglar and fire alarm systems; monitors modern CCTV and video surveillance systems; and reviews, interprets and follows department directives. Performs record-keeping functions including preparing and maintaining information of a sensitive or confidential nature; maintains record of communications; keeps logs of daily events; and processes daily reports. Assists with the training and development of new employees and/or co-workers. Attend required trainings or organizational meetings as scheduled. Assists/greets public (e.g., answers general inquiries, provides general information, and directs public to proper authority) and other associated organizations (e.g. government departments/personnel, public safety departments/personnel, and local businesses/personnel) in person, via telephone, via email, via computerized instant message system, and via computerized intercom system. Maintains required licensure and certification in Cardiopulmonary Resuscitation, Emergency Medical Dispatch, Telecommunications, and Incident Management;
Attends training as required. Meets all job safety requirements and all applicable safety standards that pertain to essential functions. Demonstrates regular and predictable attendance
Job Standards
Knowledge of: interviewing; *LEADS computer operations; *public safety radio dispatching procedures; *9-1-1 terminal operating procedures; *two-way radio operations; data processing techniques and procedures; *data security; *safety practices and procedures; *certification/licensure requirements; *department goals and objectives; *department policies and procedures; *emergency medical care procedures; *first aid practices; *cardiopulmonary resuscitation; *Automated Mapping and Information Management Systems; *state and local laws; *security practices and procedures; public relations; office practices and procedures; English grammar and spelling; records management; *local geographical area.
Skill in: typing; data entry; word processing; computer operation; switchboard or telephone conso