Knox County Job & Family Services

Child Support Services

Full-time

Objectives

Individual serves the public through effective implementation of federal/state regulations and agency practices to enable parents to support their children by establishing, collecting and enforcing court orders. Individual reports to the Child Support Supervisor.

 Job Standards

Completion of two years technical training or undergraduate major core coursework in criminology, social work, psychology, or related field; or, two years' experience in performing child support functions to include conducting investigations to locate absent parents, establishment of paternity, and enforcement of child support orders; or, one course or six months experience in interviewing techniques, one course or six months experience in business math, one course or six months experience in case preparation techniques, one course or six months experience in techniques of writing, and one course or six months experience in typing, keyboarding, or word processing; or, education, training, and/or experience in an amount equal to the minimum qualifications stated above. A valid Ohio driver's license and a high school diploma or equivalent required.

Job Description

ESSENTIAL JOB FUNCTIONS:

·       Performs investigations to obtain information about case participants needed to enforce the case.

·       Monitors assigned caseload to determine compliance and appropriate enforcement, as needed.

·       Enforces child support obligations by utilizing several applicable tools including, but not limited to, letters,          withholdings orders, license suspension, liens, seizing of bank accounts, civil/criminal court actions,                    attaching tax refunds and lump sums, and passport denial.

·       Monitors and processes data in accordance with local, state, and federal policy in the Support                               Enforcement Tracking System (SETS). This includes data entry, alerts, monthly reports, etc.

·       Maintains accurate financial records for each obligor in the assigned caseload. Communicates                              professionally and effectively with clients, attorneys, employers, community partners and co-workers to              respond to inquiries and provide needed information/education.

·       Pursues appropriate legal actions for establishment and enforcement, including, but not limited to,                      requests for legal action, calculations of court orders to verify account balances, verification of service of          process, preparation of case summary, court testimony, review of resulting court order, completion of                  necessary follow-up, etc. Assists with office coverage in the absence of other staff.

·       Communicates with immediate supervisor for needed assistance, overtime, direction, questions, etc.

·       Demonstrates regular and predictable attendance.

·       Attends various training sessions, video conferences and workshops.

·       Hold as confidential, all aspects of the job.

·       Performs typing, w