TECHNOLOGY TRAINER I/II/III

Position Number: S-3532

Position Summary:

The Technology Trainer I/II/III is a member of the Technology Awareness and Training Team (TATT ) within the Office of the Chief Information Officer (OCIO ) within the Office of Information Technology (OIT ). This team member's primary functions include, but are not limited to, 1) learning a wide variety of technologies (hardware, software, and systems) to a level of a proficiency, 2) sharing their knowledge and developing the skills of staff, faculty, and students throughout the university community via in-person and virtual instructor-led training sessions, 3) developing detailed support documentation and tutorials in written and multimedia formats, 4) increasing awareness of technology resources available to members of the CMU community, and 5) acting as a collaborative consultant and support resource for individuals and organizations throughout implementation. As this position progresses through the levels, direct responsibilities and independent work increases. 

Required Qualifications:

Technology Trainer Level I: Bachelor's degree or equivalent professional experience. 2-5 years of documented professional experience with increasing responsibility working in training or roles related to professional development, information technology, education, educational technology, training program design and development, technical writing, or a similar field. Aptitude to rapidly learn and re-teach complex software, hardware, processes, and systems. Desire to identify, learn, and promote the use of technology with a purpose. Skills to effectively create awareness of technologies (hardware, software, and systems) in a manner that creates end user interest. Demonstrated ability to articulate technical information to non-technical users. History of planning, preparing, and delivering training sessions to a wide variety of end user audiences. Experience facilitating in-room and virtual instructor-led training sessions. Experience creating current, accurate, and effective self-paced tutorials and documentation about technology-related topics. Skills identifying and vetting external training resources and opportunities for end users. Ability to establish and maintain positive interpersonal relationships with students, colleagues, and university partners. Knowledge of content management systems and web environments. Comfortable using a variety of mediated classroom and presentation technologies. Ability to communicate effectively, verbally and in writing. Competence with Windows and Macintosh operating systems. Demonstrated skills managing time, multiple projects, and responsibilities, independently and as part of a team. Familiarity with and confidence using web conferencing software. Ability to represent OIT on a variety of university-wide project teams and workgroups with guidance from higher level staff. Ability to work in a rapidly changing environment. Strong attention to detail and accuracy. Strong problem-solving ability. Demonstrated ability to work under pressure of deadlines. Broad knowledge of Information Technology industry. Ability to perform the essential functions of the position with or without reasonable accommodation. Technology Trainer Level II: Meets or exceeds all requirements of Technology Trainer I and; 6 -- 10 years of documented professional experience with increasing responsibility working in training or roles related to professional development, information technology, education, educational technology, training program design and development, technical writing, or a similar field. Proven and documented experience of successfully training and supporting users throughout the implementation of technologies (hardware, software, and systems). Advanced knowledge of conte