Position Summary

:

Under minimum direction, the Patient Access Representative is accountable to ensure a smooth timely registration/admission process by obtaining accurate individual demographic, clinical and insurance data; collecting co-pay/deductible, residual and prior balances, perform initial financial screening on all self-pay & out of network patients and then referring them to the Financial Advisors as necessary while providing optimal customer satisfaction; reception; and provides patient way finding as required.

The Patient Access Representative is expected to perform assignment tasks within the quality and productivity standards assigned to position responsibilities.

Essential Functions and Responsibilities:

1.

Completes all assigned tasks and responsibilities of Patient Access Representative accurately and in a timely manner.

2.

Responds promptly, professionally and courteously to all customers’ needs.

3.

Cooperates and communicates effectively with all McLaren Health Care team members.

4.

Contributes to continuous quality improvement efforts.

5.

Completes complex tasks accurately and timely. May seek guidance and direction from Rep III and Supervisor as needed for complex assignments.

6.

Organizes time and prioritizes effectively.

Required:

• High School Diploma or GED

• Minimum of 2 years of Patient Access, Customer Service or Medical work experience OR Associates Degree in related field and 2 years of Patient Access or Medical Billing work experience.

• Skills in Microsoft Office, specifically Excel and Word, Window based applications, and 10 key calculators

Preferred:

• Certification in medical billing, coding, or equivalent job specific certification

• Working knowledge of CPT, HCPCS, and ICD-10

• Three years’ experience in progressively more responsible finance and/or healthcare revenue cycle functions