Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Product Support Readiness / Field Follow (FF) Coordinator

Lafayette, IN or Mossville, IL

Relocation Assistance Available

What you will do:

• Manage product support readiness for multiple concurrent Large Engine New Production Introduction (NPI) programs

• Serve as a voice of customer in regular NPI program team meetings

• Oversee creation of service publications for new products, marking up existing manuals and gathering input from engineering groups to create or modify existing literature

• Work with service parts authorization team to ensure NPI parts are appropriately serviceable and stocked prior to production

• Develop and implement training material updates or new courses as appropriate for each NPI program, working with the appropriate Global Dealer Learning teams

• Evaluate need for new tooling based on the changes to engine design as part of NPI programs

• Oversee and guide NPI FF Engineers to ensure customers are supported for prototype and pilot engines

• Publish regular updates on NPI programs to Product Support and Aftermarket Services organization

• Relevant engineering or product support experience

• Excellent analytical skills and the ability to perform complex assignments

• Self-starter with strong technical skills and good judgment

• Strong communication skills

Skill Descriptors:

Customer Focus: Extensive Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.

Data Gathering & Analysis : Working Knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.

Service Excellence: Extensive Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.

Consulting: Working Knowledge of techniques, roles, and responsibilities in providing technical or business guidance to clients, both internal and external; ability to apply consulting knowledge appropriately.

Effective Communications : Extensive Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.

Problem Solving: Working Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.

Relationship Management: Working Knowledge of relationship management techniques; ability to establish and maintain healthy working relationships with clients, vendors, and peers.

Technical Excellence: Extensive Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.

Top candidates will also have:

• Bachelor’s degree in Engineering

• Strong engineering or product support experience

• Experience working with CAT dealers

• Large engine knowledge

• Professional travel experience

• Experience with the Caterpillar NPI process

• Demonstrated superior communication skills including listening, writing, preparing, and delivering presentations to high-level company managers, dealers and customers

Additional Information:

• Location of this position is in Lafayette, IN or Mossville IL

• Domestic Relocation assistance is available for this position

• This position may require up to 10% travel.

• Sponsorship is NOT approved for this position

This employer is not currently hiring foreign national applicants for this position that require or will require sponsorship tied to a specific employer, such as H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Relocation is available for this position.

Visa Sponsorship is not available for this position. This employer is not currently hiring foreign national applicants that require or will require sponsorship tied to a specific employer, such as, H, L, TN, F, J, E, O. As a global company, Caterpillar offers many job opportunities outside of the U.S which can be found through our employment website at www.caterpillar.com/careers.

Posting Dates:

July 3, 2024 - July 14, 2024

Any offer of employment is conditioned upon the successful completion of a drug screen.

EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.

Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .

There’s more to work at Caterpillar than just the work itself. We hire smart, friendly people and it shows in our culture. We hold ourselves to high standards and make sure our values of integrity, excellence, teamwork, commitment and sustainability come to life in the way we work. We make sure our employees feel continuously challenged while also supported. We provide professional growth opportunities, including leadership programs. We celebrate the diversity of our team, while also working together as one Caterpillar.

Our culture, like everything at our company, is made possible by each employee’s contribution. Person by person, we create the environment we work in, and we are proud of the Caterpillar we’ve built.