Description

At Bunzl, We Put People First .

• Bunzl was recognized as one of Forbes 2022 America's Best Mid-Sized Employers.

• Bunzl is a global company that offers job stability and career growth.

• A full range of great benefits including paid time off, medical, dental, vision, 401(k), educational assistance and much more to help employees take care of themselves and their family.

• A proud commitment to Diversity, Equity, and Inclusion (DEI) initiatives driving awareness and creating a diverse, equitable, and inclusive culture.

• A green company with specific programs to enhance and upgrade our business practices and procedures to reduce any harmful effects our activities have on our planet.

The Sales Operations Manager’s (SOM) primary responsibilities are to provide leadership and performance management, inclusive of documented corrective actions, to all assigned members of the BRS Sales Operations Team. The position will require coordination of training and information sharing for team members in multiple locations. Responsible for coordination, scheduling and managing of all training activities for new hires and ongoing continuous training sessions.

The role provides direct support to the Sales Team, specifically the Customer Experience Directors and National Account Managers, to escalate and resolve business critical issues. The Sales Operations Manager is responsible for delivering measurable results that achieve or exceed company objectives with respect to accurate data entry and maintenance. Delivering timely reporting that help drive decisions to ensure overall customer satisfaction. The SOM will execute and administer Bunzl directed LEAP documents per designated cadence for all direct reports. Additionally, the role works directly with all internal BRS departments (inventory management, sourcing, finance, etc) to drive all open issues to closure.

Responsibilities:

• Be a role model for BRS’s company culture

• Lead, manage, inspire and hold accountable all direct reports through regular touch bases and collaborative LEAP process

• Develop, mentor, train and track the Sales Operations team providing appropriate documentation, direction and resources needed to support success

• Document and deliver difficult performance correction notices

• Manage internal escalations and customer communication during critical service failures, drive to conclusion with documented next steps and results

• Provide oversight and establish priorities for team members in order to support desired outcomes

• Monitor and re-allocate staffing resources as needed to support business needs

• Design and maintain accuracy of on demand reporting per established process

• Maintain and enforce BRS Processes including usage of all recommended software and tools per established criteria

• Monitor team performance through regular data review: Open Orders Report, Backorder Reports, Missing LOB Report etc

• Serve as SME on internal strategic initiatives that impact Sales Operations

• Maintain file saving procedures and enforce procedures across team

• Identify need for revisions to process and procedure and take action to revise as needed

• Be a proactive liaison to other management team colleagues (BI, CEDA, Procurement, Sourcing, Sales, Production, Import Planning, Design Services, Accounting, etc.)

• Effectively manage and assist Sales Operations Specialists with direct customer communications related to daily account activity (responsive, positive, polished, drive to closure, confirm customer is satisfied with outcomes, etc.)

• Resolve escalated open issues to conclusion, provide updates to the client daily until issue is resolved

• Proactively enforce maintaining accuracy in all relevant data sets

• Lead team meetings and customer meetings (as needed)

• Schedule and lead internal meetings with NAMs for direct reports

Requirements:

• Bachelor’s degree Preferred

• A minimum of 5 years of management experience related to running an account management team

• Retail or supply chain industry experience a plus.

• Ability to effectively communicate both orally and in written form with management, internal and external customers.

Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)