Job description : Define Conversational AI requirements with the business. Build, configure and implement applications utilizing following technologies: Java, Spring Boot, Hibernate, Rest API, Microservices, NoSQL (MongoDB), Kafka, RabbitMQ, Redis, PostgreSQL, Oracle SQL, HTML, JavaScript, ReactJS, PCF Cloud, AWS, Kubernetes, Git, Jenkins, Python. Conversational AI and / or IVR experience is a plus, but will consider a strong candidate without AI experience.

• Devise and present solutions to larger audience to ensure buy in by both business and technical teams.

• Troubleshoot and resolve issues related to multimedia products as a result of alerts or customer complaints. This includes identification of root cause and prevention measures.

• Participate in implementation and support expansion of new conversational AI initiatives.

• Interface with QA and business users on need basis for any issues/challenges and support on-call production activities. Work closely with onsite and offshore team in delivering best in class solution in Contact center space.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.