Job Title: Technology Support Specialist

TEKsystems is seeking an IT professional for the role of an IT Support Specialist. The successful candidate will be responsible for hardware, systems software, and applications software portfolio, including maintenance of data dictionaries, equipment and software installation and upgrades, data conversions, system utilities, and change control. Coordinates problem resolution and referrals to other support areas.

Knowledge & Experience:

• Ability to identify and troubleshoot defective equipment

• Ability to identify and troubleshoot software and application issues

• Determine and resolve hardware issues prior to deployment

• Possess network room knowledge and experience

Essential Characteristics of the Successful Candidate:

• Excellent customer service skills

• Excellent organization skills

• Strong written and verbal communication skills

• Ability to multi-task while taking phone calls in a fast-paced environment

• Self-motivated

Minimum Requirements:

• Education: Bachelor’s degree in Computer Science.

• Education Substitute: Associates Degree with 2+ yrs. job-related experience or High School Diploma with 4+ yrs. job-related experience.

Special Requirements:

• Network Operating Systems

• Computer Technical Certification is a plus in the following: MOS, MTA, MCP, A+ OR MCITP

• General Understanding of the ITIL Framework

Typical Working Conditions and Unique Physical Requirements:

• 08:00 – 17:00 M-F

• Work is primarily performed in an office setting

• Must be able to climb ladders

• Ability to lift 50+ lbs.

• Travel is required

• Should have a valid driver’s license, dependable vehicle, state-required motor vehicle insurance, and will be expected to travel locally.

Top Skills Details:

• 2+ years experience deploying, troubleshooting, and fixing Win OS and O365 issues.

• 2+ years experience with HW/SW installations and configurations as well as HW break/fix.

• 2+ years experience with setup, configuration, and troubleshooting of peripheral equipment - printers, scanners, cameras, etc.

Additional Requirements:

• Looking for someone with the ability to work autonomously.

• The right candidate will be able to multi-task and resolve issues over the phone and in person.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.