Job Title: Customer Care Representative

Job Summary: We are seeking a dedicated and professional Customer Care Representative to join our national call center team. The ideal candidate will be responsible for handling a high volume of inbound and outbound calls, providing exceptional customer service to both new and existing customers. This role involves placing orders, following up on service requests, and managing various customer interactions efficiently.

Key Responsibilities:

• Handle 50 to 60 calls per day, including both inbound and outbound calls.

• Answer calls from new and existing customers, addressing their inquiries and concerns.

• Place orders and process new service and installation requests.

• Follow up on open service requests to ensure timely resolution.

• Collect payments for installations and services.

• Complete online service requests accurately and efficiently.

• Respond to customer voicemails promptly and professionally.

Qualifications:

• Excellent communication and interpersonal skills.

• Ability to manage a high volume of calls and multitask effectively.

• Strong problem-solving skills and attention to detail.

• Experience in customer service or call center environment is preferred.

• Proficiency in using computer systems and software applications.

Benefits:

• Competitive salary and benefits package.

• Opportunities for career growth and development.

• Supportive and collaborative work environment.

Skills

Call center, Customer service, Chat support, Crm

Additional Skills & Qualifications

-Phone etiquette

-ability to work on dual monitors

-multitasking

-professionalism

Pay and Benefits

The pay range for this position is $18.00 - $18.00

• Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Moorestown,NJ.

Application Deadline

This position will be accepting applications until Jan 7, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.