Description

We are offering a contract as a Sr. Customer Service Representative in our retail industry team based in Montvale, New Jersey. The Sr. Customer Service Representative will play a crucial role in managing customer interactions, ensuring the accuracy of customer records, and handling customer inquiries. The role will also involve monitoring and taking action on customer accounts.

Responsibilities:

• Efficiently and accurately process customer credit applications.

• Manage the entry and tracking of customer orders.

• Collaborate with the pricing department to finalize pricing details.

• Handle invoicing and total calculations.

• Maintain precise customer credit records.

• Submit funding packages as required.

• Use ERP and CRM systems to manage customer-related data.

• Answer inbound calls from customers and resolve their inquiries.

• Perform various billing functions and claim administration.

• Utilize software tools like SAP, Excel, Epic Software, and About Time.

Requirements • Proficient in the use of various Computer Programs related to customer service and data management

• Experienced in using CRM (Customer Relationship Management) systems for tracking customer interactions

• Skilled in Data Processing, with the ability to efficiently manage and organize large amounts of information

• Knowledgeable in Epic Software use for healthcare and customer service applications

• Familiar with ERP - Enterprise Resource Planning systems for managing business processes

• Adept in the use of About Time for efficient time tracking and management

• Experienced in Answering Inbound Calls and providing excellent customer service over the phone

• Understands Benefit Functions and can efficiently manage customer queries related to benefits

• Proficient in handling Billing Functions, with the ability to accurately process customer payments and resolve billing issues

• Experienced in Claim Administration, with the ability to manage and process customer claims effectively TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .