POSITION: Network Operations Support Analyst

With minimal supervision, performs a variety of Tier-2 network operations, service provisioning and network support tasks, including but limited to: analyzing, documenting, testing, maintaining, troubleshooting and supporting of Elevate Fiber Customers. Performs a variety of project tasks and requires good communications skills with the ability to work with users, coworkers and customers diplomatically, respectfully and skillfully. Exercises judgment and decision making in the diagnosis and resolution of computer and network hardware and software problems.

DUTIES: * Provides troubleshooting assistance and "how-to" help to customers regarding all supported end-user premise device hardware in a multi-vendor/platform environment, which includes LAN, WAN, Wireless and Fiber Internet connectivity and support. * Resolves general problems and customer questions regarding provider-supplied hardware used in general business and residential applications. * Provides general assistance to other Network Operations Center personnel in providing customer installation, provisioning and troubleshooting support. * Responsible for all tier-2 support escalation tickets including but not limited to manage wireless, internet connectivity and general customer service problems for Elevate Fiber and wireless customers. * Responsible for all customer telecommunications provisioning, coordination and troubleshooting including coordinating local number portability.

• Please see Company's website for full description.

REQUIREMENTS: * Associate degree in Computer Science * Two (2) years of Network or IT systems support is required

OTHER REQUIREMENTS: * Recent, progressive, personal computer and network experience within ISP and IT environments including software and hardware installation and customer service experience is required. * Working knowledge of data networking, wireless networking, GPON and/or related Fiber technologies is required, as is working knowledge of phone & voicemail systems and associated security setup. * Must have working knowledge of PC, MAC hardware and software including general business/office applications and operating systems which include Windows 7, 8, 10, Linux and MAC OS. * Occasional travel by company vehicle and/or commercial means may be required.

• Any equivalent combination of education and experience may be substituted.

WAGE: $39.10 - $40.87 per hour. Actual starting salary is based upon experience

BENEFITS: Full benefit package including medical, dental, vision, PTO, STD/LTD, life insurance, and 401k retirement. Retirement includes 8% base salary contribution and additional 4.5% match

SHIFTS: Full-time - 40 hours per week

JOB SITE: Montrose, CO

APPLICATION INSTRUCTIONS: If you meet the minimum requirements for this position, please click on How to Apply' to view application information. You must be registered with Connecting Colorado to view the application information (registration is available at no cost).