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POSITION TITLE: FIELD SERVICES REPRESENTATIVE updated 7/16/24

DIVISION: Housing Program Administration

REPORTS TO: Inspection or Field Services Coordinator

SUPERVISES: N/A

STATUS: Pay Grade 9 Full Time Location: Remote FLSA: non-exempt

Covered by collective Bargaining Agreement

PURPOSE: The Field Representative functions as VSHAs local representative in locations throughout the

state. They promote VSHAs rental assistance programs and generate interest in program participation with

landlords and tenants. They meet and collaborate with local agencies-municipalities to further the

Authoritys mission. Individual will have opportunity to exercise independent judgment and creativity. The

Field Rep is required to live in the area of territorial assignment (the Executive Director may waive this

requirement).

ESSENTIAL FUNCTIONS OF THE POSITION:

1. Engages with property owners and managers, affordable housing organizations and community

service agencies to promote VSHA rental assistance programs.

2. Outlines program requirements, housing search and applicable housing inspection standards to

applicants, program participants, property owners and managers.

3. Identifies and provides brief interventions in landlord/tenant issues with the goal of housing

retention, making referrals to a variety of social service organizations, as needed.

4. Reviews and acts on Requests for Tenancy Approval confirming rent affordability and

reasonableness.

5. Administers and enforces rental assistance contracts with property owners and managers

under the various rental assistance programs.

6. In accordance with program requirements, performs annual and biennial inspections of units for the

rental assistance programs.

7. Performs rental market surveys and evaluates rent reasonableness with approved software.

8. May assume delegated responsibility for a technical duty unique to the Authority.

9. Performs related work as required or as assigned.

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POSITION REQUIREMENTS AND QUALIFICATIONS:

Education:

Bachelor\'s Degree.

Additional experience, as defined below, may be substituted on a year-for-year basis for the

Bachelor\'s Degree.

Experience:

Two years of work experience in either the public or private housing field, special service or a related

field, preferably including public contact.

Skills and Abilities:

1. Knowledge of HUD and VSHA inspection standards, local housing codes and zoning

regulations.

2. Knowledge of Vermont leasing practices and tenancy laws.

3. Ability to prepare and present a clear, understandable presentation of the programs

administered by the Authority.

4. Knowledge of various social service programs available to low-income families.

5. Familiarity with issues impacting individuals and families with limited income/resources and those

who are formerly homeless.

6. Ability to meet goals and objectives set by the Authority within the specific time frame.

7. Ability to use mental resourcefulness, initiative and good judgment to solve problems as they arise.

8. Working knowledge of Microsoft programs including Outlook, Teams, Word and Excel. Ability to

learn computerized programs and prepare a wide variety of clear and concise reports.

9. Strong interpersonal skills and ability to communicate effectively orally and in writing.

10. Ability to work effectively with applicants, participants, owners and others under varying levels

of stress and agitation; must exercise a high degree of confidentiality, judgement, courtesy and

tact and establish and maintain effective working relationships with executives, officials, other

employees, other agencies, tenants, property owners/ managers, and the general public.

11. Ability to make sound decisions while creating and maintaining professional boundaries.

12. Ability to conduct interviews and participate in informal hearings.

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Certifications/Registrations/Licenses

Must possess a valid driver\'s license, dependable private means of transportation, and carry liability

insurance of at least \$50,000.

Training and certification in the National Standard for the Inspection of Real Estate (NSPIRE) within 6

months of date of hire.

Working Conditions/Physical Demands:

Full-time position, 40 hours per week.

Office and field environment. Work involves walking, standing, climbin