Description

Essential Functions:

• Greets VIP Casino patrons and guests and assist them with their needs.

• Approves and monitors comp issuance based on player performance in accordance with the approved comp matrix

• Attends player events both on and off site, interact with invited players and provide superior guest service.

• Greets and informs guests of the benefits of the Genting Rewards program, identify and either sign-up or get a replacement card while they are on the game.

• Achieves personal and department goals as determined by management.

• Aggressively promotes the different tiers of the Genting Rewards program and encourages players to play up to achieve the next tier level.

• Actively seeks new players through networking.

• Cultivates good customer relations to entice incremental trips to the casino from existing customers and build the gaming worth of assigned player base.

• Speaks with qualified players in person or by phone to sell promotions and special events.

• May represent the Company, including spokesperson at events or promotions, entertainment and Company sponsored events both on and off property.

• Attends all necessary meeting.

• Performs other tasks as assigned.

Core Competencies:

• Demonstrates consistent regard and dedication to guests, colleagues and the Company by being engaged, interested and productive

• Demonstrates an in-depth knowledge of the local, regional and national marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.

• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on customer relations.

• Demonstrates the courage, creativeness, and initiative to present new ideas and perspectives to create positive results

• Exhibits respectful consideration of viewpoints, situations and others

• Puts the guest at the forefront of every decision.

Essential Requirements:

• Excellent verbal and written communication skills and friendly outgoing personality required.

• Must possess excellent customer service, organizational, and multi-tasking skills.

• Strong knowledge of player tracking systems preferred.

• Must have proficient computer skills.