Job Type Full-time Description

Alaska Northstar Resources is currently seeking qualified candidates for a Help Desk Analyst role.This position may be required to work additional hours as deemed necessary for adequate deliverable care of services.

The Help Desk Analyst will be responsible for, but not limited to, the following tasks:

• Provide support for Mission Planning (MP) Cloud Computing and elements utilizing Cloud Computing/Edge Servers and any/all digital data transfer assistance requested.
• Provide direct technical support for the Mission Planning Systems/Mission Planning Environment (MPE) evolution to/through Joint Mission Planning System (JMPS)/JMPS Open Mission Systems (JOMS) sustainment (including deployment of services to multiple cloud environments [including Impact Level (IL) 5, IL6, Top Secret Special Access Program (TS/SAP)] and edge computing devices).
• Provide technical expertise and global support for users seeking Tier 1 and Tier 2 intervention for Mission Planning cloud connections/applications 24/7.
• Run scripts to deploy, update, and monitor container-based applications.
• Respond to issues for connected and disconnected Non-secure Internet Protocol Router Network (NIPRnet) and Secret Internet Protocol Router Network (SIPRnet) and TS/SAP systems (including isolated MP Networks/Resiliency with local cloud/edge server(s).
• Provide user systems authentication and fielded user identification support/resolutions.
• Support efforts to monitor system usage and identify and resolve issues.
• Provide sustainment support for systems and tools used to monitor the cloud environment and load balance (preventing system impingements/failures).
• Utilize established security protocols.
• Support and manage (as required) services/data in containers, connections, and integration with the cloud, and ensure cyber resiliency.
• Coordinate global system use/access (with evolution to cloud posture) for Mission Planning users, through integration, test, production, and fielding phases.
• Support disconnected/occasionally connected PCs and mobile devices, ensuring that system functionality is not degraded when disconnected.
• Document automated mechanisms for deployment, monitoring, management, and maintenance of cloud environments.
• Support efforts to diagnose and remediate technical problems.
• Support platform usage and capacity metrics data capture and analysis.
• Contribute to redundancy planning/backup and disaster recovery planning.
• Interact with vendors and service providers to resolve system related problems and work with Development Team and Cloud vendors to implement deployment pipelines.

Requirements

• Candidate must be US Citizen
• Candidate must have active DoD Secret Clearance at minimum.
• Candidate must have Level 2 Information Assurance Technician (IAT) certification (DoD 8140) (Sec+, etc.) at time of hire or be able to obtain within 6 months of hire date.
• Candidate must have at least 3 years' experience with information technology architectures to include cloud and devops.
• Experience in using Cloud Service Providers (AWS, Azure, etc.) in Government context.
• PFPS, MAFPS, Agile Global Mobility (AGM) and JMPS experience, as applicable to each platform, and ability to quickly gain JOMS experience, on each fielded MPE with the ability to provide advanced troubleshooting.
• Existing knowledge and experience/certifications to meet the FMS IandCO, product familiarization, and all Subject Matter Expertise requirements.

Work Environment

Office environment. Requires ability to provide clear, concise, accurate and timely communication, both verbally and in writing (100%). Requires ability to interact professionally with co-workers, management, and client (100%). Occasional business travel may be required. Only requested and approved expenses will be covered by ANR.

About ANR

Alaska Northstar Resource (ANR) maintains an outstanding work environment that includes competitive compensation, outstanding benefits, and challenging work assignments with opportunities for advancement/career growth. To be considered for employment opportunities you must complete an online application.

EEO Statement

ANR is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or protected veteran status. U.S. Citizenship is required for most positions. ANR is an advocate of preferential hiring and professional development of qualified Shee Atik Inc shareholders, their spouses and descendants, and Alaska Natives in accordance with Public Law 93-638.

For further information on our equal opportunity protections as part of the employment process:

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf

http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf

Accessibility

ANR is committed to expanding access to employment for people with disabilities and disabled veterans. If you are a qualified individual with a disability or a disabled veteran, and your disability prevents you from applying, please advise what reasonable accommodation ANR can provide to assist you in applying for one of our open positions. You may contact us by sending an email to sgs-hr@sheeatikagov.com

Reasonable accommodations are considered on a case-by-case basis. Please note that only those inquiries concerning a request for reasonable accommodation for applying for a specific posted position will be responded to. Requests will be kept confidential and shared strictly on a need-to-know basis.

Please be aware, scammers may try to impersonate our company by reaching out regarding job opportunities. We will never ask you for bank account information, checks, or other sensitive information as part of our hiring process. If youre unsure, please email sgs-hr@sheeatikagov.com with questions.

The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Salary Description $77,000 - $95,000 yearly