Sales Service Representative, Silica - JR2423773

DESCRIPTION/RESPONSIBILITIES: PPG is looking for a Sales Service Representative, Silica to join our team! You will provide a maximum level of customer service to assigned domestic and international accounts while working with SCM Silica Global Sales Team to ensure that sales and profitability goals are met. You are assigned and handle important accounts that are of critical importance to the SCM Silica business. You will coordinate all aspects of domestic and international order and logistics processing, while applying specialized knowledge of international variations in export/import regulations and legal aspects pertaining to the order-to-cash process. You will maintain ongoing relationships with assigned key customers.

You will work closely with the Global Sales Team, Manufacturing Sites, SCM Supply Chain, Corporate Logistics, Credit, Forwarders & Agents, Transportation Carriers, Certified Packaging, and IT. You will report to the Logistics & Customer Service Manager and work hybrid at our Monroeville, PA site.

Key Responsibilities * Order management and invoicing integrity to satisfy customer service standards and internal business information requirements is a significant responsibility of this position. * Coordinates contact with customers, assuring thorough and accurate order management processing, suggesting alternative products and services, and providing support in the resolution of customer complaints and issues. * Works with Sales, Logistics, Transportation, and Manufacturing with regard to product scheduling, capacity, service and systems issues, account priorities, customer ordering patterns, forecasting, and various customer issues that may arise throughout the order-to-cash process. * Manages and apply working knowledge and application of Incoterms and payment terms; handle the review, processing, and approval of Letters of Credit, Bank Drafts, and Import Licenses. * Follow the procedures and activities surrounding PPG Export Compliance guidelines to process SCM international orders. * Communicate with customers on activities essential to on-time delivery of orders and complaint resolution. Provide customers with accurate information concerning our shipping capabilities and the status of orders from the time of receipt through shipment, delivery, and payment of invoice. * Ensure resolution of unauthorized deducts (UADs) and support account receivable collections and resolutions. * Provide all international documents from Commercial Invoices to SLI's so that the documentation for international shipments is done in an organized and correct manner.

Qualifications * BS/BA Degree * 5+ years of relevant customer service experience and accounting principles. * Experience with SAP and Oracle Transportation Management Software (OTM) * Strong working knowledge of Logistics and Supply Chain procedures, Export/Import management

PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.

Benefits will be discussed with you by your recruiter during the hiring process. These include health, dental, vision, 401k matching, PTO and Holiday pay.

PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.

Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

PPG provides equal opportunity to all candidates and em loyees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, veteran status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.