Transdev in Modesto, CA is hiring a Customer Service Representativeto act as a liaison for our customers, providers, and client. We are seeking friendly, customer service-oriented people who are dedicated to safety.

Transdev is proud to offer:

CBA Position:

Position Subject to Collective Bargaining Agreement:

• Starting pay $26.32 with progression to $29.33 over 4 years.

Benefits include:

• Vacation: 1 week after 1 year of service, 2 weeks after 2 years of service, 3 weeks after 5 years of service, 4 weeks after 13 years of service.

• Paid Sick Leave - 0-10 years of service 1.5 hours per week for 32+ hours worked, 10+ years of service 2 hours per week for 32+ hours worked, 15+ years of service 2.5 hours per week for 32+ hours worked.

• Medical, Dental & Vision after 90 calendar days of employment for full-time employees, life insurance, Pension Plan, and company holidays.

Key Responsibilities:

• Takes paratransit reservation information and schedules all customer rides using a computerized system; enters new customer information or changes into the system.

• Provides customer service with late vehicle service, verifying “No Shows” and assisting riders with resolving service-related complaints.

• Receives customer inquiries and complaints; answers questions and provides information about services; resolves customer inquiries relating to transportation; communicates resolution to customers and records feedback in customer relationship management database.

• Creates daily manifests for paratransit drivers based on customer demands.

• Monitors efficiencies of manifests to ensure that routes are logical and efficient based on customer needs.

• Clearly and accurately documents issues.

• Other duties as assigned.

Qualifications:

• High School Diploma, GED or equivalent.

• 1 year or more of customer service experience preferred.

• Ability to read, comprehend and understand maps.

• Ability to read, understand, interpret, and explain transit system operating rules, regulations, policies, phases and routes.

• Customer service focused attitude.

• Basic math, writing and computer skills.

• Ability to communicate via telephone with clear speech and a pleasant phone manner.

Physical Requirements:

The essential functions of this position require the ability to:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to work shifts or flexible work schedules as needed.

• 85% of work is accomplished indoors and in air conditioned or well-ventilated facilities.

• Work is accomplished in an office or in a cubicle space equipped with a telephone and computer.

• The employee may be subjected to long periods spent sitting, typing, or looking at a computer screen.

• Employee will periodically need to travel locally to other properties for the purposes of onboarding, paperwork completion, or to conduct investigations.

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

California applicants:Please Click Here for CA Employee Privacy Policy.

Job Category: Customer Service

Job Type: Part Time

Req ID: 4686

Pay Group: 5KB

Cost Center: 388

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants: Please Click Here for CA Employee Privacy Policy.

About Transdev

Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.