What You Need To Know

Open the door to a groundbreaking tech career with an industry leader. Southern Glazer’s Wine & Spirits is North America’s preeminent wine and spirits distributor, as well as a family-owned, privately held company with a 50+ year legacy of success. To create a new era in alcohol beverage sales and service, we’re heavily invested in the most transformative new technologies – and the most brilliant tech professionals. Southern Glazer’s was named by Newsweek as a Most Loved Workplace and is included on the Forbes lists for Largest Private Companies and Best Employers for Diversity.

As a full-time employee, you can choose from a full menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition reimbursement, a wellness program, parental leave, vacation accrual, paid sick leave, and more.

We offer continuous learning and career growth in a fast-paced environment where you are respected, your voice is heard, and technology is part of our strategy for success. If you’re looking to fill your glass with opportunity, come join our FAMILY.

Overview

We are seeking a Manager of Resource Capacity Planning Operations. The manager will lead a team of 6+ team members on a high volume, highly efficient and responsive team. The manager will oversee all 3rd party sourcing, on/offboarding activities, headcount and organizational tracking, vendor management and supporting the resource managers in the ETP department. The ideal candidate will have experience using a PPM software, preferably Planview, and advanced skill in Excel, and the MSOffice suite. Process and Project Management experience will be necessary to support and build new processes in a fast paced, often growing and changing environment. Change is a constant and the ideal candidate will embrace change, new processes and a high energy environment.

Primary Responsibilities

• Manages all daily activities including monitoring, maintenance, tracking, reporting, and problem resolution for the

• Manage and ensure incident response, Incident Post-Mortem/Root Cause Analysis activities.

• Ensures proper management, maintenance, provisioning, and monitoring of all production end-user equipment

• Manages change initiatives in a systematic manner to ensure systems availability, performance, and reliability

• Manages internal operations projects that may require cross-department resources and coordination

• Undertakes system maintenance

• Provides customer service to all internal staff

• Monitors the IT ticketing system to ensure timely correction of any incidents

• Analyzes activities and documented resolutions, identify problem areas, devise, and deliver solutions to enhance quality of service and prevent future issues

• Helps to define key operational metrics, develop reporting, and set targets and continuously improve. Present operational metrics to IT Leadership on a consistent basis

• Partners with Infrastructure Team in areas of cross use resources

• Oversees timely handover of new services/resource from IT teams to functional areas

• Communicates with upper-management and internal clients to identify needs and evaluate alternative business solutions

• Oversee and manage application development and maintenance across SGWS

• Works with business partners to ensure a fit for purpose solution is designed

• Responsible for the delivery of required technology components on time and on budget

• Support – Escalations go directly to the technology teams

• DevOps– standardize application development tools, standard process/practice, enterprise architecture, continuous deployment, and application monitoring capabilities.

• Mentors, develops, motivates, and coaches teams to work collaboratively and effectively

• Works cross functionally across ETP and outside of ETP with key business stakeholders in and outside of SGWS

• Works closely with the technical application development teams to drive continuous improvement and efficiency

• Applies significant knowledge of industry trends, developments, and capabilities to address and improve business capabilities

• Develops budget and manages work to budget

• Ensures that solutions and services deliver at or above expected business value

• Participates in industry peer groups to understand industry trends and implements and recommends best practice solutions

• Drives process and technology changes throughout the organization in support of business objectives

• Manages and responds to business-partner feedback to enable continuous improvement

• Communicate effectively up and down the organizational hierarchy in IT and business executive leadership

• Develops and recommends changes to systems, policies, and procedures

Specialized Skills and Technologies

• 5+ years of managing a high volume, highly responsive and effective team of 6+ team members

• 5+ years of Portfolio Project Management software, preferably Planview or similar

• 5+ years of resource supply and demand management, capacity planning, onboarding, offboarding and resource tracking

• 5+ years of process improvement initiatives, including lean six sigma practices and process mapping

• 3 – 5 years of experience with vendor management, meeting facilitation and coordination

• 3 – 5 years of Training Development/Deployment

• 5+ years of MSOffice Suite, including advanced skills in Excel

• 2+ years of SharePoint. Project Place or similar collaboration software

Minimum Qualifications

• Bachelor’s degree and formal education in relevant disciplines (Business, Engineering, Information Systems, Computer Science, Mathematics or relevant degreed)

• 5+years related experience in technology management, customer relationship management and staff management

• Critical and creative thinker

• Problem Solver

• Strategic Thinker

• Builds Strong Teams

• Excellent presentation and facilitation skills

• Influencer

• Adaptability and ability to manage change

• Prior supervisory experience

• Results-oriented

• Superior interpersonal, communication and presentation skills

• Entrepreneurial mindset

• Strong record of leadership

• Demonstrates ability to monitor project progress by tracking activities, issues/ risks/dependencies, and provides recommendation for resolution

• Ability to foster a team environment with Agile delivery values

• Business Acumen

• Delivers results

• Develops Team/ Team Coaching

• Effective Communication

• Executive Presence

• Influencing

• Partnerships

• Strategic Mindset

• Agile Delivery Values

Physical Demands

• Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine

• Physical demands with activity or condition may include walking, bending, reaching, standing, squatting, and stooping

• May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs

EEO Statement

Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.

Southern Glazer's Wine and Spirits provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.