Description

Summary:

As the Mortgage Specialist, you are more than just a financial resource for our customers; you are their partner in creating a brighter future. This position works in a fast-paced and exciting role servicing our Mortgage customers as well as recommending and referring additional financial products and services, based on their needs.

Duties and Responsibilities:

• Answer inbound mortgage customer telephone inquiries.

• Obtain data from each caller to research and resolve issues relating to mortgage accounts, including maintenance, payments, escrow research, document ordering, etc.

• Review and follow-up with resolutions regarding customer’s concern/question.

• Serves as a subject matter expert for Huntington Retail and Customer Solution Center colleagues.

• Build quality relationships by recommending and referring additional products and financial services, based on customer needs (Equity Lines of Credit, Checking, Saving and Money Market accounts, etc.).

• Work closely with internal mortgage servicing departments and 3rd party vendors to research and resolve customer issues.

• Perform other duties as assigned.

Basic Qualifications:

• High school diploma or GED

• Minimum 3 years customer service experience

• Minimum 1 year retail, call center, or telemarketing sales experience

Preferred Qualifications:

• Some college education preferred

• Strong verbal communication skills with clear pronunciation are necessary and will be assessed during the initial Human Resources Interview

• Banking/Call Center experience preferred

• Knowledge of Consumer and/or Mortgage Lending preferred

• Must be able to handle multiple tasks simultaneously in a fast-paced environment

• Dependable and able to work in a structured environment with set lunches and breaks

• Experienced in working with multiple computer systems and being able to toggle between systems/screens

• Strong organizational skills

• Excellent written communication to document phone conversations

• Passion for sales and service, positive attitude, and desire to learn

  Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay)

No

Workplace Type:

Hybrid

Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.

Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position

This employer will not sponsor applicants for the following work visas: F-1 student, H-1B worker, O-1 worker, TN worker, E-3 worker. Applicants must be currently authorized to work in the United States on a full-time basis.