Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you’re looking for.

Position Summary

Establish and maintain accurate records of all incoming and outgoing communications, faxes, and printed materials. Generate the proper workflow in the case management system and route to the appropriate workgroup for processing. Research and respond to tickets, employee file requests, email, and beneficiary inquiries by utilizing available resources and process documents. Provide accurate and efficient administrative support to employees, managers, and Human Resources (HR), retirees, and former employees. Maintain high level of customer service. Participate as a member of the HR Service Center (HRSC) team to effectively meet overall HRSC quality outcomes and service level agreements and maintain a high level of confidentiality through understanding privacy laws and requirements.

Essential Responsibilities

• Log and generate workflow for all in-coming correspondence such as mail (through EcoMail), faxes and e-mails by utilizing the case management system to register all transactions as appropriate.

• Print and distribute benefit confirmation statements, new hire benefit information, and special mailings. Utilize the case management system to track all transactions.

• Review and respond to miscellaneous requests such as beneficiary inquiries, verification requests and material requests.

• Assist with administrative functions for the HR Operations department, including but not limited to pulling files, printing and mailing materials, ordering office supplies, picking up and disseminating mail for HR Operations including payroll checks and pay slips.

• Maintain HRSC printed materials for distribution including manage inventory levels, order, print and stock.

• Other duties as assigned to assist HR Operations staff in meeting quality outcomes and service level agreements.

Minimum Requirements

• High school degree or equivalent.

• Minimum of 2 years experience in a fast-paced office environment; preference given to working in a Human Resources, benefits or payroll environment.

• Microsoft office applications experience is required.

• Excellent organizational skills.

• Must be customer focused.

• In-office days outside company or department policy may be required.

• Workday and UKG experience preferred.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you’re ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at recruiting@xcelenergy.com .

Non-Bargaining

The anticipated starting base pay for this position is: $18.70 to $26.10 per hour

This position is eligible for the following benefits: Annual Incentive Program, Medical/Pharmacy Plan, Dental, Vision, Life Insurance, Dependent Care Reimbursement Account, Health Care Reimbursement Account, Health Savings Account (HSA) (if enrolled in eligible health plan), Limited-Purpose FSA (if enrolled in eligible health plan and HSA), Transportation Reimbursement Account, Short-term disability (STD), Long-term disability (LTD), Employee Assistance Program (EAP), Fitness Center Reimbursement (if enrolled in eligible health plan), Tuition reimbursement, Transit programs, Employee recognition program, Pension, 401(k) plan, Paid time off (PTO), Holidays, Volunteer Paid Time Off (VPTO), Parental Leave

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

Deadline to Apply: 07/19/24

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ACCESSIBILITY STATEMENT

Xcel Energy endeavors to make https://www.xcelenergy.com/ accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Xcel Energy Talent Acquisition at recruiting@xcelenergy.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.