Job Descriptions:

At Aloft Minneapolis, we’re different by design! From housekeeping to bartending and everything in between, we love our Talent to have vibrant style they’re not afraid to show. Whether embracing the latest in music or our culture of innovation at Aloft we promote open thinking and open expression which only helps you anticipate your guests needs. That’s what makes working at Aloft different, by design. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels at our Minneapolis location in the charming and upbeat Mill District neighborhood.

This is a Sherman Associates owned Marriott franchised location.

This position as a Front Desk Associate is responsible for check-in, checkout, kiosk operations, and all other guest transactions they strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.

Schedule: We are currently seeking full-time and part-time availability, weekends required.

Essential Functions

• Ensures every guest is greeted and Welcomed on arrival

• Registers and book guests, verifying reservation, address, email address and credit information

• Proficient on kiosk operations to assist when necessary

• Answers all inbound calls in a professional manner

• Has an intimate knowledge of the hotel facilities and the local geographic area

• Accepts payment for guests’ accounts at the time of registration and at checkout

• Maintains a house bank and make a deposit and accurate report of receipts daily

• Processes all Retail transactions for the guest

• Responsible for restocking and assuring overall cleanliness of Retail

• Issues luggage claims and check guest luggage when requested

• Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times

• Respectfully listen and respond to guest complaints in an efficient and professional manner

• Completes additional duties as assigned

Required Experience:

Minimum Requirements

• 1-3 years of experience in a similar public contact position (high-end retail, hospitality, or related service industries).

• Minimum age requirement of 18 years old or older

• Prior Hilton/OnQ systems experience is strongly preferred.

• Basic computer knowledge and some knowledge in word, excel, outlook, and internet

• A passion for the mission, vision, and values of Sherman Associates

• Schedule may vary due to the specific needs of the hotel

Keyword: Front Desk, Guest Service, Customer Service, Administrator, Administration, Hilton, Management, Hotel, Hospitality, culture, minneapolis, leadership, part time, weekend, hourly

From: Sherman Associates