Monday - Friday 9am-5pm (occasional weekend work and overnight travel may be required) Job Overview: Responsible for a broad scope of operational support and install, move, add, and change (IMAC) requests supporting the IT infrastructure in office environments, reservation centers, and airport locations. Essential Responsibilities*: Responsible for implementation and support of desktop devices, applications, peripherals, telephone systems, network devices, airline specific equipment (Kiosk, Flight Information Display Systems, Ramp Information Display Systems) and multiple server platforms. Perform, as specified in the Service Request, the physical relocation of any IT infrastructure devices (PC workstations, peripheral devices, phones, network routers, airport devices, etc.). Perform upgrade services (adding to or changing a workgroup computer, workgroup peripheral, or software) as specified in the Service Request. Verify the asset in accordance with our policy prior to the move. Update asset management systems. Troubleshoot and resolve all hardware and software problems supported by Field Operations. Communicate with the Field Planning and Project Management organization. Duties may include research, providing input into work orders, and occasional assistance with site surveys. Perform preventative maintenance on operational devices. Coordinate external vendor services. Install, customize, maintain, test, and troubleshoot operating systems and other systems software. Provide on-site, and on-call 7x24x365 support, as needed. Provide technical support, as needed, to the enterprise. Configure, install, maintain, test, and troubleshoot hardware systems. Perform root cause analysis to quickly recover from service interruptions, and to prevent recurring problems. Implement changes to platforms with minimal impact to the business by following enterprise standards and procedures. Coordinate activities with internal/external technology owners/service providers. *May perform other duties as assigned Proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. If you believe, you need a reasonable accommodation in order to search for a job opening or to apply for a position, please contact us by sending an email to?accommodationrequest@ain1.com for assistance, or call our Human Resources at (800) 270-9120. AllSTEM, Inc. participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.