Job Description:

• Manages 10-20 direct reports

• Oversees day to day operations of call center

• Lead trainings with new hires and oversee onboarding process

• Lead biweekly 1:1's with all direct reports discussing quality, performance, and areas of improvement

• Taking incoming calls from customers as needed with direct reports need help or guidance

• Oversee workflow management by delegating tasks/responsibilities

• Serve as resource for questions for reps on the floor

• Collect monthly service level data and report to department VP and Director

Skills:

customer service supervisor, Customer service

Additional Skills & Qualifications:

• 2+ years of call center management experience in an outbound call center, sales, telesales, telemarketing, or collections company

• Experience managing and analyzing sales and customer data

  About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.