Job Descriptions:

Internal Close Date: September 13, 2024

Grade Level: M-4

Salary: $109,344 - 157,941 per year

Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range.

Department/Location: Operations

Summary

Under the leadership of the Director of Operations, the Assistant Director of Operations manages and oversees the planning and coordinating of core programs and service and provides leadership that creates opportunities for staff development, while building cohesiveness within the department for achieving performance standards. The incumbent develops and oversees the implementation of policies and procedures to maintain program compliance with Public Housing regulations, State laws and City codes.

The mission of the Minneapolis Public Housing Authority (MPHA) is to promote and deliver quality, well managed homes to a diverse low-income population and, with partners, contribute to the well-being of the individuals, families and community we serve.

All activities must support the Minneapolis Public Housing Authority’s ("MPHA" or "Authority") mission, vision, and values.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

• Supports Director of Operations in the strategic management of property operations and staff. Supervises and directs AMP leadership staff to ensure that Authority standards are being met and that performance and supervision are carried out in accordance with MPHA policies and applicable laws; including interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance and coaching needs; implementing effective retention, recognition, and leadership development strategies; and addressing complaints and resolving problems.

• Oversees and directs staff and operations of responsibility areas to monitor, track and document efforts to manage and maintain MPHA assets and achieve MPHA goals, including the highest HUD score possible.

• Coordinates with the Procurement Department to ensure availability materials, and equipment for the effective operation of Property Management activities and coordinates with other departments, including IT, Legal, Human Resources, Planning & Development and Finance to ensure effective coordination of activities.

• Oversees operations for Public Housing including property management, resident placement, resident relocation plans during property/unit conversions, and supportive services; monitors occupancy/vacancy levels, rent collections, and recertification activities. Monitors, tracks and documents efforts to achieve Division and Agency goals.

• Updates program standards, policies, and procedures to ensure the effective operation and delivery of programs; manages the budget for all programs; recommends modifications to satisfy changing program requirements. Interprets regulations and implements required changes.

• Oversees and assists with development and updates Statement of Policies, procedures manuals, training plans and requirements for property staff and ensures effective implementation and thorough compliance. Assists in the development of short- and long-term planning; manages designated programs, services, and initiatives; analyzes and evaluates the effectiveness of program operations, services, activities, and modernization efforts; and ensures accountability for the achievement of established goals and objectives in compliance with governing laws, City codes, regulations, policies and directives.

• Organizes and monitors workflow within the department to reduce challenges, prevent delays in actions, enhance internal/external communication, improve services to stakeholders and achievement of results.

• Participates in and makes recommendations for the development of the annual budget submission; ensures that the areas of responsibility operate within established budget; advises the Director of Operations, Deputy Executive Director, and Executive Director on relevant budget, policy, program and procedural issues and on the status of all phases of area programs.

• Leads in effective performance management, leadership development, and recognition at all levels within department. Makes any recommendations toward achieving related agency goals.

• Partners with the Assistant Directors of Operations and the Facilities Systems Manager, to ensure the operation and maintenance of assigned properties are consistent with the overall Authority quality, occupancy, cost, and revenue goals; ensures that assigned properties are maintained in decent, safe, and sanitary condition at all times; organizes assigned work; develops effective work methods that comply with Authority expectations; and partners with internal and external resources to maintain high levels of property performance and standards.

• Works in partnership with Manager of Security and Assistant Director of Operations: Facilities and Maintenance to ensure proper Emergency Procedures are in place, updated, and followed.

• Conducts research and analysis of operational activities for efficiency, effectiveness, and compliance with overall policies and procedures and all applicable regulations; monitors subordinates’ compliance with MPHA regulations, procedures, and effective management practices.

• Reviews & approves as necessary staff communications to assure quality, operational program coordination; promotes an understanding of the Authority’s mission, objectives, policies and procedures.

• Investigates and responds to concerns and complaints of residents, the public and MPHA staff.

• Works with resident groups to ensure MPHA participation in the delivery of services to residents and to encourage their involvement in housing management related activities.

• Attends various public/business meetings and follows up as appropriate.

• Ensures the quality of work performed by contractors under area of control is satisfactory.

• Responds to concerns from and participates in discussions with residents, resident organizations, public officials, MPHA staff, and others regarding MPHA asset operations.

• Participates in or ensures appropriate staff attends meetings initiated by public officials, residents, resident organizations, and staff from other agencies to discuss problems, programs, and planning for future activities.

• Performs other related duties as assigned.

Behavioral Competencies

MPHA expects all employees to exhibit the following behavioral skills:

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Effective Communication: Employee is prepared, clear, concise and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

In addition to the above competencies, MPHA expects its leadership employees to also exhibit the following behavioral skills:

Leadership: Provides direction by clearly and effectively setting course of action for department and subordinates; and manages performance by providing regular feedback and reinforcement to subordinates.

Strategic Capability: Provides mission, sets direction and inspires others to deliver on the organizational mandate. Decisions are based on ethical and socially responsible principles.

Program and Project Management: Plans, manages and evaluates specific activities in order to deliver the desired outputs.

Required Experience:

Education and/or Experience

Bachelor’s Degree in business administration, public administration, or related field and a minimum of seven (7) years of management experience in low-income housing or leased housing, with five (5) years in a supervisory capacity. Working knowledge of government regulations in housing administration required. An equivalent combination of education and experience may be considered.

Must possess or have the ability to obtain a Public Housing Manager Certification, per the guidelines established by HUD & MPHA, within one year.

Master’s degree in public administration, MBA or related degree is highly preferred.

Some positions may require possession of a valid driver’s license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority’s automobile insurance plan at the standard rate. Must pass a criminal history background check.

Technical Skills

To perform this job successfully, the employee should have strong computer skills, experience with Yardi or similar software, and MS Word, Excel, and Outlook. Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.

Work Environment

The work of this position is performed entirely on-site in support of our agency's mission.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.

Office environment. The noise level in the work environment is usually moderate.

Keyword: operations, management

From: Minneapolis Public Housing Authority