JOB REQUIREMENTS: Position Summary: As the Conveyance Solutions Division\'s North American Supervisor for the Premium Service, you\'ll be responsible for safely hiring, mentoring, and training our PS Engineering Team. This involves coordinating with the team and application engineering to schedule plant surveys efficiently. Additionally, you\'ll connect with sales and end users to confirm scheduled dates, provide quotes, and allocate resources based on intake form data and customer feedback. You will also be expected to travel 25%- 50% of the time to work alongside the survey team, focusing on training, process improvement, and providing relief to PS engineers. A key aspect of the role is fostering the growth of Premium Service by enhancing deliverables to support sales enablement. This will be achieved through field experience insights, discussions with sales reps, and gathering Voice of the Customer (VOC) feedback. The viability and capability of proposed improvements will be evaluated in collaboration with the team. This individual will drive continuous improvement initiatives that will enhance survey speed, efficiency, and accuracy. You\'ll also play a pivotal role in analyzing current Premium Service metrics to shape its future direction. This includes working on the transition to a new digital portal by offering relevant metrics, VOC insights, and system requirements to enhance overall customer satisfaction. Furthermore, you will be responsible for creating and updating Standard Operating Procedures (SOPs) to quickly onboard new hires and potential co-ops or interns. Monthly meetings will be conducted to discuss service trends, present metrics, explore new opportunities, and outline upcoming service enhancements. Additionally, you\'ll maintain and update customer-facing literature to empower sales with comprehensive information, fostering better understanding and buy-in from end users. Major Responsibilities: Maintain a safe work environment for all involved with surveys Build a local premium services team while adhering to Regal Rexnord values, including associate development and talent management Coordinate with global peers to optimize and share process improvements Grow to lead PDCA on AMC Conveying Solutions Premium Services Growth with a Annual Operating Plan, Periodic Follow up and Following through, & control performance against our set goals and action upon areas of improvement including sales volume, number of lines quoted and ordered, number of site surveys completed and scheduled, etc. Manage the marketing mix of our premium service offer with Product, Pricing, Promotion and Place strategies all with an 80/20 approach Develop PS objectives and promote the program with sales and end-users Evaluate and update quoting processes and pricing for survey support Global team development... For full info follow application link. Equal Employment Opportunity Employer: Female/Sexual Orientation/Gender Identity/Minority/Veteran/Disabled ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/D86A0533B7C04048