Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

This position is full-time (40 hours/week), Monday Friday bettween the hours of 2:00 pm - 10:30 pm CST. It may be necessary, given the business need, to work occasional overtime.

4 weeks of training. Must have the ability to travel onsite for the first 2 - 4 weeks to complete training at 2925 Chicago Avenue Minneapolis, MN 55407 from 8:00 am - 4:30 pm, Monday - Friday.

If you are located in MN or WI, you will have the flexibility to work remotely* as you take on some tough challenges.

Primary Responsibilities:

• Organizes and maintains health information records.

• Reviews pre-electronic medical record (EMR) and electronic chart documentation ensuring correct patient, location, and no duplicate information.

• Processes release of information (ROI) requests.

• Manages requests for documentation and information.

• Locates, logs, retrieves, files, and delivers medical records stored in various mediums and systems.

• Distributes reports and results.

• Assists in managing day-to-day operations of staff.

• Provides oversight of staff and delegate work.

• Trains and mentors health information processors.

• Leads lower-level staff on complicated activities.

• May provide input on performance reviews and corrective actions for staff.

• Serves as escalation support for problem-solving from staff.

• Other duties as assigned.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED

• Must be 18 years of age OR older

• 2+ years of experience in HIM

• 2+ years of experience analyzing customer problems / customer service

• Must have the ability to travel onsite for the first 2 - 4 weeks to complete training at 2925 Chicago Avenue Minneapolis, MN 55407

• Experience with Microsoft Word, Microsoft Excel (create, edit, save documents and spreadsheets) and Microsoft Outlook (email and calendar management)

• Ability to work between the hours of 2:00 PM - 10:30 PM CST from Monday - Friday

Preferred Qualifications:

• Medical terminology experience

• Experience leading a team

• Associate's OR Bachelor's degree in Health Information Management, Healthcare, OR related field

• RHIA / RHIT credential

• Experience working in a call center

• 2 - 5 years of experience in health information management

Telecommuting Requirements:

• Reside within MN or WI

• Ability to keep all company sensitive documents secure (if applicable)

• Required to have a dedicated work area established that is separated from other living areas and provides information privacy

• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

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Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment .

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