Field Service Technician

Department:   Operations

Job Status: Full-time

FLSA Status:   Exempt   Reports To:  Field Service Site Lead

Grade/Level:   Hourly

  Amount of Travel Required: up to 10%  

Work Schedule:   M-F Positions Supervised:  0 

POSITION SUMMARY

A Field Service Technician who is a self-starter that will deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Essential Functions:

• Maintain Luminator’s hardware and software and handle customer questions about the state of the system.

• Sustain proficiency in all products and services that the company offers. This includes staying current with installation standard methodologies, equipment protocol, and safety guidelines.

• Provide on-site pre-start-up, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, and ensure equipment is operational and free of defects.

• Diagnose errors or technical problems and determine proper solutions on equipment.

• Accurately document the work that is performed at a customer facility. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.

• Handle customer service-related issues while fostering the customer relationship and working to solve technical problems on site.

• Deal directly with and communicate effectively with plant operators, plant management, 3rd party vendors and other Luminator personnel in support of service operations.

• Troubleshoot and repair equipment applying own technical knowledge and experience to resolve problems.

• Accurately document the work that is performed at a customer. Professionally document work completed on periodic preventive maintenance as well as intermittent corrective maintenance tasks.

• Review product prints and specifications.

• When required, play an active role in various projects such as upgrades, new installations, or new functionality for customers.

• Work with site management to review and ensure the product(s) are installed to specifications.

• Coordinate work with other groups to ensure meeting commitments.

• Document processes.

• Operate vehicles in a safe manner and use field systems appropriately.

• Follow all company’s filed procedures and protocols.

• Cooperate with technical team and share information across the organization.

• Build positive relationships with customers.

• Perform all other duties as assigned by management in a professional and efficient manner.

  Education:   High School diploma required.

  Experience:   Minimum 2 + years prior field service experience in supporting technical or engineering services or military experience in electronics programs may be considered equivalent to this typical qualification.  

  Computer Skills:  Proficiency with other Microsoft Office applications is required, including but not limited to Teams, Word, Excel, and PowerPoint.  

  Certificates & Licenses:  N/A

  Other Requirements: Clean DMV record and valid Driver License. OSHA training a plus. Exceptional organization and time management skills. Driven, self-starter with a sense of urgency and customer focus. Ability to adjust to changing priorities, and at times work under pressure. Ability to accurately read, interpret, and apply management and corporate direction using general concepts and methodologies.

  PHYSICAL DEMANDS

  Physical Demands

• Requires ability to walk, climb, stand, carry materials, stoop, kneel, bend at waist.

• Maximum unassisted lift is up to 40 lbs. Average lift less than 20 lbs.

• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during the normal performance of the job.

• Compliance with company attendance standards

• The noise level in the work environment is usually moderate.

   

  Supervisor Signature: __ Date: _

  Manager Approval: _ Date: __

  Employee Signature: __ Date: __

  The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this position description and/or assign tasks for the employee to perform, as the Company may deem appropriate.

   

  It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

  The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

  Luminator Technology Group does not accept staffing agency candidates for our postings.

  All positions posted are required to be in office unless otherwise posted.

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