JOB REQUIREMENTS: Job Category:Customer Service & Contact Center OperationsSchedule:Full timeJob Description: Rite-Hite is the global leader in the manufacture, sale, service and installation of loading dock equipment, vehicle restraints, high speed doors, high volume, low speed fans and much more - all design to improve industrial safety, security, productivity, design, environmental control, and energy consumption. Due to extensive growth, Rite-Hite has an opening for a Customer Service Representative at our new headquarters in Milwaukee\'s Fifth Ward. The full job description and experience requirements are listed below. We provide a competitive base salary, bonus, full comprehensive benefits, 401K + match, profit sharing, on-site gym, free lunch and secure parking. Other details of the package will be disclosed throughout the interviewing process. Please apply via Rite-Hite\'s career website. If you are selected for an initial interview, you will receive a message from Rite-Hite\'s \"in-house\" talent acquisition team. The CSR is responsible for ensuring customer satisfaction by timely and accurate processing of all equipment and parts orders submitted to the Rite-Hite Company by the Independent Representatives and Arbon Equipment. This position is also responsible for order data integrity, including verification and application of strategic account pricing when applicable, prior to invoicing orders. Other duties that may be assigned are listed below. The incumbent is responsible for processing all orders submitted to Rite-Hite by the incumbent\'s assigned sales representatives. \"Processing\" an order consists of the following: Manage Electronic Order Workbench in a timely manner, ensuring all error status jobs are corrected and re-processed, ensuring the order is created in Enterprise One. This involves working with the representative administration team or with the salesperson directly to rectify issues. Application of strategic pricing after review of required approvals. Manage strategic account pricing to be certain appropriate discounts are applied, per strategic account matrices. Escalate customer shipment requirements, when necessary, to the appropriate department or manufacturing company to assist in meeting customer requirements for shipment dates. Support the salesforce and representative administrative teams in troubleshooting and answering questions in regard to the order process. Manage change orders as requested by the Independent Representatives. Manage the daily integrity reports and work with the Arbon or Ind Rep administration team members to make appropriate corrections. Generate post order invoicing adjustments in a timely manner. This includes adjustment requests related to commission splits, pricing, cost, tax and warranty. Manage... For full info follow application link. Rite-Hite is an Equal Opportunity/Affirmative Action employer offering a drug free workplace for our customers and employees. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/CE23B715C4BD4E9B