JOB REQUIREMENTS: Communication between field, sales, business development managers, clients, and or co-workers Provide a complete daily turnover including active wells, pending tickets, resource outages, and outstanding issues Answers and directs phone calls to appropriate departments LiftWatcher + LiftIQ Administrative tasks + help desk monitoring Well Management (Creation, deletion, modification, Admin Center) User account management Basic real time communication troubleshooting Local Check RTU Address Check IP Address Account verification Well Verification ALSC must provide full details of problem and steps they have taken If the tech requires training email the above as well. Tell Tech to ask their representative or manager on steps. Advanced real-time communication troubleshooting Communication Satellite & ATT Alarm Troubleshooting Graphing not showing latest data Remote into SCB Avalon help desk monitoring (Lowest Priority) Phone Calls Case Creation Case Escalation Phone backup for LCS & MSM Phone calls (lowest Priority) Lead callers to use the Portal Website Documentation: Records each incoming request in the CRM. Ensures all tickets are always updated during the life of the case. Resolves tickets according to SLA. Track and escalate issues, including creation and sending notifications. LMS Follows IT Security policies Complies with mandatory QHSE training and fulfills QHSE objectives Additional duties as requested. ***** APPLICATION INSTRUCTIONS: E-Mail a Rsum: jsanders@beaconhillstaffing.com This position is listed by a private employment agency. The agency is the legal employer. No fee will be charged of the job applicant.