JOB REQUIREMENTS: Collections Specialist Time Investment Milwaukee, WI We need driven individuals who can adapt as we continue to grow and who are motivated to take on new responsibilities. Essential Duties and Responsibilities Our Collections representatives work from the comfort of their home, providing our friendly payment service to our loan holders. They are always happy to help with monthly payments by utilizing their soft-collection skills. Handle outbound/inbound calls from customers who are 30-120 + days delinquent by setting them up with repayment arrangements or answering general questions regarding their loan. Able to handle large volumes of inbound and outbound calls. Use skip tracing and other methods to locate delinquent customers. Prepare and send correspondence to customers via email and text message. Use critical thinking skills to solve customer issues, suggest loan modifications to Collections Manager, and make recommendations for further action to mitigate loss to the company. Create account notes that are clear and concise. Work independently in a challenging environment to consistently meet collection quality and quantity goals. Team Player/ Team Oriented Promoting positive involvement with staff/customers/dealers Support and live out our Core Principles Other miscellaneous duties as assigned. Requirements To perform this job successfully, an individual must be able to work from home and perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be available between 8am-8pm CST, work two late nights up until 8pm CST, and up to two Saturdays per month (9am-12pm CST) Must have excellent phone etiquette and typing skills. Must have patience and the ability to stay calm in difficult situations. Must be detail oriented and learn new concepts quickly. Must be able to prioritize and make decisions. EDUCATION AND/OR EXPERIENCE Minimum of high school diploma or equivalent. 2+ years of collections experience, including assisting customers via phone. Previous call center experience is a plus. COMPUTER SKILLS Must have the ability to talk to customers, search and enter information into a computer program at the same time. Should be proficient in Microsoft Outlook; experience with a CRM program is desired although not necessary. Language Skills Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals. Ability to prepare reports and correspondence. Ability to communicate effectively with customers and other employees of the organization. Mathematical Skills Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common... For full info follow application link. MRA is an Equal Opportunity/Affirmative Action Employer ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/E189A73AC7F74B88