Full-Time

Hybrid

Locations:

Hybrid Potential - Michigan, USA

Wackerly - Midland, MI 48640, USA

Job Details

Are you a visionary leader with expertise in technology operations? Do you thrive on creating a culture of purpose, belonging, and innovation? Members First Credit Union is seeking an experienced Technology Operations Leader who is passionate about leadership and team development. We value overall wellbeing and offer hybrid work options to enhance work-life balance. Join us in using technology to fulfill our mission of creating a better tomorrow.

We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace out true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!

TECHNOLOGY OPERATIONS LEADER I

Exempt

Reports to:   Vice President Technology

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Essential Duties

• Inspire a culture of purpose by encouraging a sense of belonging and bringing joy to the employee journey. Through leadership, create a positive and empowering environment for team members allowing for success, professional development, personal growth, and career pathing.
• Manage resources to create and maintain a secure, compliant, and non-vulnerable technology environment.
• Provide thought leadership on emerging trends in technology.
• Enact meaningful impact on the credit union's financial sustainability goals.
• Execute credit union strategies especially including efficiencies and process improvement.
• Create and maintain high levels of quality service by delivering on the Credit Union's Service Promises in every service situation.
• Develop a team that has a passion for strategic progress and strives for continuous improvement.
• Effectively communicate IT needs, statuses, issues, outages, and updates according to established communication procedures
• Ensure the success of vendor relations, systems monitoring, and security of technology and information.
• Ensure maintenance and functionality of Information Technology systems. Maintain contact with service providers for scheduling of service, maintenance, and license renewal.
• Collaborate with IT Leadership to identify issues, solve problems, improve our environment, and coordinate assistance with projects.
• Manage ticket queues for the team(s) to ensure work is done in a timely manner and communication is up to standard.
• Develop project plans with project leader(s) including procedures, documentation, deadlines, accountability, and user impact.
• Knowledgeable regarding network, server, VDI, automation, security, cloud, AI, and programming terms, designs, and concepts.

• Mentor and educate IT team members including knowledge for role, ensuring our Employee Value Proposition (EVP), and core values are on display and incorporated into daily activities.

   

   

Duties and Responsibilities

The following statements are intended to describe the general nature and level of work being performed by this position.  It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.  Other duties may be assigned to meet business needs.

Assist with evaluating business needs, objectives, and goals to research products available and design solutions to best meet those needs.

Assist with ensuring information systems are compliant with audit and regulatory requirements.

Assist with the design, testing, and reporting results of th