Full-Time

Remote

Locations:

Remote Option Available -- Michigan USA

Wackerly - Midland, MI 48640, USA

Job Details

Are you enthusiastic about leading a dedicated team and encouraging an environment of purpose, belonging, and joy? Do you have a strong background in the management of solutions/collections and sales culture to support the goal of making a positive difference in our members lives? Members First Credit Union is seeking a Solutions Leader with a minimum of three years related experience. Apply today and join us in our mission of creating a better tomorrow!

We strive to create an atmosphere of belonging with no judgment, just opportunity. We are interconnected to each other, and when we embrace out true authentic selves, we are stronger. We will empower you to be the best version of yourself while helping you to flourish in work and life. Come join us to help create thriving communities!

SOLUTIONS LEADER I

Exempt

Reports to:  Vice President Risk Management

Position Overview

The primary purpose of this position is to assist Members First Credit Union to deliver on its mission: To encourage a better tomorrow. To achieve this mission, the position must deliver on our brand promise: *We believe in you. Our promise is to be trustworthy, caring, and enthusiastic to help you succeed. *You will do this by living out our core values in every service contact to both internal and external members.

Essential Duties

• Provide training, direction and coaching of staff in fostering a sales and service culture.
• Ensure all account collection activity, including collateral repossession, mortgage foreclosure, liquidation, bankruptcy, and subsequent charge off process meets credit union, state, and Federal regulations.
• Supervise entire Solutions staff. Schedules and delegates departmental activities to ensure accomplishment of required tasks.  Assist staff with the performance of their assigned duties. 
• Monitor performance and service standards of the Solutions Department and ensures standards are being met.
• Manage all collection related service vendors, including contract management and vendor due diligence.

• Accountable for the overall handling of the CPI program, processes, procedures, training, and contracts

   

Duties and Responsibilities

The following statements are intended to describe the general nature and level of work being performed by this position.  It is not intended to be an exhaustive list of all duties, responsibilities and skills required of this position.  Other duties may be assigned to meet business needs.

Deliver on the Credit Union' Service Promises in every service situation.

Foster a positive working environment for employee empowerment through coaching and support.

Manage all aspects of the Solutions Department operations.

Monitor and analyze economic conditions and collection trends affecting the credit union and recommend appropriate action.

Ensure collection policies and procedures are legal and best serve the credit union and its members.

Ensure compliance with rules and regulations.

Promotes and participates in a sales and service culture consistent with the credit union's goal of making a positive difference in the lives of our members.

Analyze financial situation of delinquent borrowers; provide financial counseling to past due members; take action to repossess collateral when arrangements to bring the loan current are unsuccessful or unsustainable.