ServiceNow Administrator

Middletown, CT 06457, USA Req #1727

Thursday, February 13, 2025

At Liberty, we are proud to integrate our Diversity, Equity, and Inclusion (DE&I) throughout all functions and areas of the Bank to maximize our impact and exceed goals. We believe deepening our DE&I strategies in the workplace and communities we serve creates a much better place to work for our teammates and a safe place where our customers are connected and supported. We take pride in promoting a socially responsible and sustainable future through initiatives and investment.

SUMMARY OF THE JOB:

The ServiceNow Administrator will play a key role in administering and optimizing the ServiceNow platform while focusing on Discovery activities to establish and maintain a robust and accurate Asset and Configuration Management Database (CMDB). This role requires a detail-oriented professional with expertise in ServiceNow administration, Asset Management, Discovery, and CMDB management, ensuring that configuration data supports operational, compliance, and mission-critical needs.

ESSENTIAL FUNCTIONS:

• Perform day-to-day administration and maintenance of the ServiceNow platform, with a focus on supporting Asset, CMDB, and Discovery activities

• Own and manage Enterprise Asset Management services including procurement

• Configure and manage ServiceNow Discovery and Service Mapping to identify assets, relationships, and dependencies across the Liberty Bank environment

• Oversee the implementation and maintenance of the CMDB, ensuring accuracy, completeness, and alignment

• Develop and implement strategies for integrating Discovery data into the CMDB, including CI (Configuration Item) class structures and relationships

• Monitor Discovery processes, troubleshoot issues, and optimize schedules to ensure accurate data collection and minimal system impact

• Collaborate with stakeholders to define and implement CI attributes, relationships, and lifecycle states to align with operational and compliance needs

• Support ServiceNow ITSM, ITOM, and other modules by ensuring CMDB data is properly integrated and utilized in workflows

• Perform routine CMDB audits, reconcile data discrepancies, and maintain data integrity through configuration management best practices

• Develop reports, dashboards, and KPIs to monitor CMDB health and provide insights for decision-making

• Assist in defining and documenting CMDB governance policies, standards, and processes to ensure sustained accuracy and value

• Collaborate with cross-functional teams, including developers, business analysts, and cybersecurity personnel, to support platform enhancements and compliance efforts

• Conduct training and provide guidance to end-users and administrators on Asset, CMDB, and Discovery functionalities.

  MINIMUM REQUIREMENTS:

• Bachelor’s degree in Information Technology, Computer Science, Business Administration preferred or equivalent work experience.

• Minimum of 5 years of experience as a ServiceNow System Administrator or similar role, with specific experience in CMDB and Discovery activities

• Experience with ServiceNow ITSM and ITOM modules, particularly Discovery and Service Mapping is required.

• ServiceNow Certified System Administrator (CSA) required

• ServiceNow Certified Implementation Specialist (CIS) for Discovery or ITOM is highly desirable

• ITIL certification is a plus

• Ability to work well within a team environment and independently.

• Excellent written and oral communications, problem solving, and process management skills.

  PHYSICAL REQUIREMENTS:

• General Office Equipment

• Keyboard Dexterity

• Prolonged Sitting

  COMPLIANCE:

  Acts affirmatively in all activities under his/her control in conformance with the Bank’s Affirmative Action, Equal Employment Opportunity, and Fair Lending Programs to achieve the Bank’s goals and objectives. The Bank shall provide equal employment opportunity to all qualified persons, and continue to recruit, hire, train and evaluate persons in all jobs without regard to race, color, religion, sex, national origin, or veteran status.

  Liberty Bank is an Equal Opportunity employer. It is the policy of Liberty Bank to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.

  LI-HYBRID

Other details

• Job Family Technology

• Job Function Staff

• Pay Type Salary

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• Middletown, CT 06457, USA