Labor Department Associate Community Services Representative

Hybrid

Recruitment # 250127-5243SH-001

Location Middletown, CT

Date Opened 1/28/2025 12:00:00 AM

Salary $63,509 - $79,633/year

Job Type Open to Agency Employees

Close Date 2/4/2025 11:59:00 PM

Go Back Apply View Benefits (https://www.jobapscloud.com/CT/jobs/?b=Benefits)

• Introduction

  Are you a current Department of Labor Employee looking to join the Adjudications Unit? If so, we have an excellent opportunity for you!

  The State of Connecticut (https://portal.ct.gov/) , Department of Labor (DOL (https://portal.ct.gov/dol/?language=en_US) ) – Adjudications Unit – is currently recruiting for one (1) Labor Department Associate Community Services Representative (https://www.jobapscloud.com/CT/specs/classspecdisplay.asp?ClassNumber=5243SH&R1=&R3=) position located in Middletown, CT.

  Position Highlights:

• Full-time | 1st Shift | Hybrid (Minimum 2 days a week in the office)

• Monday – Friday | 40 Hours per week

  What we can offer you:

• View our new State Employee Benefits Overview (https://www.jobapscloud.com/CT/jobs/?b=Benefits) page!

• Professional growth and paid professional development opportunities.

• A healthy work-life balance (https://www.youtube.com/watch?v=y6n9M1Qd5fo) to all employees!

• Work at a Forbes-recognized company! Connecticut is proud to be featured on both America's Best Employers by State and Best Employers for New Grads in 2024. With our dynamic job market and commitment to fostering a thriving workforce, Connecticut stands out as a top destination for both seasoned professionals and fresh graduates seeking to launch their careers.

• The State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service) for more information.

  In your role as a Labor Department Associate Community Services Representative, you will have the opportunity to:

• Adjudicate one-party cases to determine unemployment eligibility in accordance with regulations and statutes (includes follow up calls and rebuttal requests to customers).

• Write and issue decisions on non-monetary eligibility issues based upon findings of adjudications process;

• Advise claimants of rights with regard to appeal and provide general assistance in filing an appeal;

• Field incoming phone calls from parties (claimants and employers) to answer any questions related to Adjudications;

• Open incoming mail and faxes and upload those documents into ReEmployCT. Answer and respond to email from other UI units;

• Process incoming employer responses to determine if work items need to be created to address any potential non-monetary issues;

• Perform related duties as required.

  About the Department of Labor:

  The State of Connecticut, Department of Labor (DOL) is committed to protecting and promoting the interests of Connecticut workers. In order to accomplish this ever-changing environment, we assist workers and employers to become competitive in the global economy. We take a comprehensive approach to meeting the needs of workers and employers, and other agencies that serve them. We ensure the supply of high-integrated services that serve the needs of our customers.

  Selection Plan

  FOR ASSISTANCE WITH APPLYING:

  Please read (https://www.jobapscloud.com/ct/sup/applicanttips2023november.pdf) or watch (https://www.youtube.com/watch?v=Y8sOb10qYXQ) our Applicant Tips on How to Apply!

  In order to be considered for this job opening you must be a current State of CT employee of the agency listed above for at least six (6) months of full-time service or full-time equivalent service, absent any applicable collective bargaining language, and meet the Minimum Qualifications as listed on the job opening. You must specify your qualifications on your application.

  To Apply:

• In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.

• For current state employees, salary calculations are not necessarily comparable from one of the three branches of government (i.e., Executive, Legislative, Judicial) to the other.

• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.

• These positions will be filled in accordance with contractual language, reemployment, SEBAC, transfer, promotion, and merit employment rules. Applications to this recruitment will be used to meet collective bargaining requirements. Once any collective bargaining requirements have been met, all other applications may be considered.

• Interviews will be limited to candidates whose experience most closely meets the preferred qualifications, so please ensure that your application is complete and details your experience as outlined in this job posting. Please note: You will be unable to make revisions once you submit your application into the JobAps system.

• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69 (https://www.cga.ct.gov/2021/ACT/PA/PDF/2021PA-00069-R00SB-00056-PA.PDF) , the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.

• Revised Master Application Tutorial: Click Here (https://www.youtube.com/watch?v=KOCUEYDXmUU)

  Important Next Step Information for After You Apply:

• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.

• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the question's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.

• At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency. Applicants must meet the minimum qualifications as indicated to apply for this position.

• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to DAS.SHRM@ct.gov.

• Due to the large volume of applications received, the Department of Administrative Services is unable to provide confirmation of receipt or status during the recruitment process. Updates will be available through your JobAps portal account.

• Read through this helpful link to prepare for your interview (https://www.jobapscloud.com/CT/jobs/?b=IT&preview=1) .

  Connect With Us:

• If you have any questions pertaining to this recruitment, please contact Rocky Young at rocky.young@ct.gov and reference the recruitment number.

• Follow the State of Connecticut on LinkedIn (https://www.linkedin.com/company/stateofconnecticut/) .

  PURPOSE OF JOB CLASS (NATURE OF WORK)

  In the Department of Labor this class is accountable for performing specialized client services in the areas of adjudications, career development counseling, apprenticeship and/or job training programs or a specialized operational support function.

  EXAMPLES OF DUTIES

AMERICAN JOB CENTER OR FIELD UNIT: Performs basic tasks in a specialized area:

• Conducts basic level adjudications including assessing possibility of applying “special base period” provision and obtaining all relevant information and documentation;

• Conducts hearings applying pertinent laws, regulations and precedent decisions and issuing a ruling regarding delay of benefits due to receipt of disqualifying income;

• Ascertains facts, analyzing and ruling with regard to general availability for work and adequacy of efforts to find suitable work;

• Develops facts and performs all pertinent research necessary to recommendation of fraud including imposition of penalty weeks if warranted or non-fraud including repayment waiver;

• Conducts separation hearing for interstate claimants.

OR

• Provides basic career development counseling services for clients who are vocationally untracked or have significant barriers to employment.

OR

• In consultation with a Labor Department Business Services Specialist participates in marketing of services and programs to employers within a region including providing apprenticeship services to individuals and employers;

• Develops on-the-job training programs;

• Develops customized job training programs which meet specialized employer needs;

• Provides consulting services with regard to training needs, resources and standards.

CENTRAL UNIT: Performs advanced working level tasks in a Central Unit:

• Assists and participates in activities such as program development, automation support, monitoring and evaluation, training and/or technical assistance to field staff in various program areas;

• Assists in developing training programs in assigned functional areas;

• Participates in monitoring programs and activities for completeness, compliance with legal mandates, fiscal requirements, efficiency and customer satisfaction;

• Assists in analyzing impact of state and/or federal legislation and regulations on departmental programs and procedures;

• Assists in development of procedural manuals and memoranda.

OR

• Performs specialized and highly technical tasks in one or more operational support functions of claims examination, benefit payment control and merit rating;

• Researches and analyzes wage date to determine and perform corrective action;

• Determines compliance of work and procedures with applicable laws, regulations and policy;

• Determines successorship and waivers of liability;

• Segregates payrolls;

• Presents complex appeals to Appeals Division;

• Reviews and resolves claims under complex special programs;

• Makes monetary disqualification determinations in areas such as education employees, aliens and claimants receiving workers compensation;

• Reviews appeals on wage usage;

• Reviews American Job Center recommendations and decisions relating to fraud to ensure compliance with regulations;

• Reviews fraud audits prior to first notification;

• May serve as a team leader.

In any of the above areas of specialization:

• Assists in training employees of lower grade;

• May serve as a team leader;

• May speak before groups;

• Performs related duties as required.

  KNOWLEDGE, SKILL AND ABILITY

• Considerable knowledge of a specialized area of job service, unemployment insurance or employment and training functions including pertinent laws, regulations, policies and procedures;

• Knowledge of

• job service, unemployment insurance and employment training agency programs;

• interviewing techniques and principles;

• employment problems of special groups and behavioral problems hindering employment;

• Skills

• interpersonal skills;

• oral and written communication skills;

• analytical skills;

• Considerable ability to understand, apply and explain relevant laws, regulations, policies, programs and procedures;

• Ability to

• establish cooperative relationships with staff, employers, diverse client population and the public;

• make decisions;

• use automated systems;

• maintain good public relations;

• lead teams;

• create and maintain case management records.

  MINIMUM QUALIFICATIONS - GENERAL EXPERIENCE

  Six (6) years of technical level experience in counseling, employment placement, veterans employment and training support services, public contact work, human service programs, community action programs, job service, unemployment insurance or employment and training functions.

  MINIMUM QUALIFICATIONS - SUBSTITUTIONS ALLOWED

• College training may be substituted for the General Experience on the basis of fifteen (15) semester hours equalling one-half (1/2) year of experience to a maximum of four (4) years for a Bachelor's degree.

• For state employees one (1) year of experience as a Labor Department Community Services Representative may be substituted for the General Experience.

  PREFERRED QUALIFICATIONS

• Experience in UI processes including the State Information Data Exchange System (SIDES), initial claims, Appeals, Benefit Payment Control, Merit Rating, monetary and non-monetary determinations etc.

• Experience in Adjudications Re-Employ.

• Experience researching, interpreting, and consulting on CT UI laws and regulations.

• Experience providing customer service and information to the public, including those who may be dissatisfied or frustrated, in a patient, respectful and professional manner.

• Experience navigating through the ReEmploy CT platform and using a variety of software programs, including NitroPro, Microsoft Outlook, Word, Excel, and Teams.

• Experience working independently using initiative and problem-solving skills to complete tasks on time with minimal supervision.

• Experience working both as a team and independently using initiative and problem-solving skills to complete tasks on time with minimal supervision.

  SPECIAL REQUIREMENTS

• Incumbents in this class assigned to veterans program positions will be required to meet the qualifications set forth in Title 38, i.e., must be veterans, preferably disabled veterans, or other qualified, eligible persons. Any employee who bumps a Labor Department Associate Community Service Representative in a veterans program position must meet the eligibility requirements under Title 38.

• Incumbents in this class may be required to speak a foreign language.

• Incumbents in this class may be required to travel.

  Conclusion

  AN AFFIRMATIVE ACTION/EQUAL OPPORTUNITY EMPLOYER

  The State of Connecticut is an equal opportunity/affirmative action employer and strongly encourages the applications of women, minorities, and persons with disabilities.

  ACKNOWLEDGEMENT

  As defined by Sec. 5-196 of the Connecticut General Statutes, a job class is a position or group of positions that share general characteristics and are categorized under a single title for administrative purposes. As such, a job class is not meant to be all-inclusive of every task and/or responsibility.

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