JOB REQUIREMENTS: IT Manager - Raven Software - ACPUUSR023983EXTERNAL DESCRIPTION/RESPONSIBILITIES: Job Title: IT Manager - Raven Software Requisition ID: R023983 Job Description: Your Mission As the IT Manager, you will be a leader of our IT operations, reporting directly to the Director of IT & Operations. You will use your technical expertise and management skills to deliver exceptional IT services to our talented staff. You will ensure the reliability, security, and efficiency of our IT infrastructure, systems, and applications. You will also lead a team of skilled professionals, providing them with coaching, support, and mentorship. Responsibilities: * Technical expert and escalation pointfor IT issues * Redesign and configuresystems and applications as needed * Ensure smooth and efficient operationof software, hardware, servers, and networks * Support core studio IT servicesby managing infrastructure operations * Plan, design, implement, and administer recovery proceduresfor critical services and infrastructure * Work off-hoursto deal with outages or problems * Manage and maintain remote systems and servicesand internal tools * Oversee the helpdesk operations and ensure customer satisfaction, ensuring prompt, courteous, and professional IT support to the studio staff and external partners * Manage, coach, and mentor IT teamand foster culture of collaboration, innovation, and excellence * Communicate effectivelywith studio head, leadership team, and other IT teams * Lead and participate in IT projects that support the studio\'s strategic objectives and initiatives * Ensure the security and privacy of the studio\'s data, systems, and networks, implementing appropriate safeguards and controls * Provide technical support and guidance to the studio staff and external partners on various IT issues and requests * Stay updated on the latest IT trends and developments and research best practices and benchmarks for the IT industry * Create and maintain documentation of the IT systems, processes, and policies Rewards We provide a suite of benefits that promote physical, emotional and financial well-being for \'Every World\' - we\'ve got our employees covered! Subject to eligibility requirements, the Company offers comprehensive benefits including: * Medical, dental, vision, health savings account or health reimbursement account, healthcare spending accounts, dependent care spending accounts, life and AD&D insurance, disability insurance; * 401(k) with Company match, tuition reimbursement, charitable donation matching; * Paid holidays and vacation, paid sick time, floating holidays, compassion and bereavement leaves, parental leave; * Mental health & wellbeing programs, fitness programs, free and discounted games, and a variety of other voluntary benefit programs like supplemental life & disability, legal service, ID protection, rental insurance, and others; * If the Company requires that you move geographic locations for the job, then you may also be eligible for relocation assistance. In the U.S., the standard base pay range for this role is \$97,200.00 - \$179,900.00 Annual. These values reflect the expected base pay range of new hires across all U.S. locations. Ultimately, your specific range and offer will be based on several factors, including relevant experience, performance, and work location. Your Talent Professional can share this role\'s range details for your local geography during the hiring process. In addition to a competitive base pay, employees in this role may be eligible for incentive compensation. Incentive compensation is not guaranteed. While we strive to provide competitive offers to successful candidates, new hire compensation is negotiable. Equal Opportunity Employer-minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity ***** OTHER EXPERIENCE AND QUALIFICATIONS: Player Profile * 7+ years f demonstrated experience in IT, including working in senior or leadership roles * Extensive knowledge and experience with various storage/networking/compute/operating system/virtualization technologies and core business applications (e.g., Active Directory, Office 365, etc.) * Strong technical skills and ability to troubleshoot and resolve complex IT issues * Excellent communication, interpersonal, and leadership skills * Ability to work under pressure, multi-task, and prioritize * Ability to work independently and collaboratively with a team * Ability to lift up to 50 pounds with assistance when working in the studio or data centers Extra Points: * Bachelor\'s degree in computer science, information technology, or a related field * Industry certifications (ITIL, MCITP, CCNA, VCP, etc.) * Previous experience in similar roles in the video game or technology industries preferred * Passion for or curiosity about video games ***** APPLICATION INSTRUCTIONS: Apply Online: https://ars2.equest.com/?response_id=1e1b94790df2ccb69b59171abb723991 Other: Applicants ONLY to apply via URL link provided!