VCA Veterinary Emergency Service & Veterinary Specialty Center is seeking an experienced Full-Time Client Service Representative to join our team in Middleton, WI .

Why We Need You

As the face of our hospital, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.  The Client Service Representative is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.

• Scheduling and confirming appointments.

• Placing outbound calls for follow-ups and reaching out to prospective clients.

• Presenting and explaining fees, including processing payments.

• Recommending, selecting, and obtaining products and services, including prescriptions.

• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).

• Managing medical records, charts, reports and correspondence.

• Cleaning customer facing areas.

VCA adds value to your compensation package with the following:

• Competitive wage

• Medical, Dental & Vision insurance

• Opportunity to teach and mentor

• 401(k)

• Free wellness subscriptions (Head Space and Lyra Health)

• Life and Long Term Disability insurance

• Paid Parental leave

• Pet care discounts

• So much more!!

Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.

Address: 1612 N High Point Rd, Middleton, WI 53562

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com