SENIOR CLERK - 64033519

Date: Sep 13, 2024

The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website (http://www.dms.myflorida.com/workforce_operations/human_resource_management/for_job_applicants/e_verify) .

Requisition No: 837071

Agency: Department of Health

Working Title: SENIOR CLERK - 64033519

Pay Plan: Career Service

Position Number: 64033519

Salary: $33,000.00-$35,000.00

Posting Closing Date: 09/20/2024

Total Compensation Estimator Tool (https://compcalculator.myflorida.com/)

Job posting category - INTERNAL

Your Specific Responsibilities:

The incumbent provides services for the Women Infant Children (WIC) Program in accordance with DHM 150-24, and the FL-WISE User’s Manual. Incumbent is responsible to follow and adhere to all rules, regulations, policies, and procedures of the Florida Department of Health (FL-DOH) and the WIC and Nutrition Program. The incumbent in this position will have the authorized “need to know” access to confidential WIC client records, and the FL-WISE data system. Assignments of Duty Station, hours and days worked may vary based on agency/unit needs. Incumbent will have access to records containing social security numbers in the performance of job duties. The incumbent of the position will work with a diverse population and will deliver services in English/Spanish or English/Creole or English/Spanish/Creole.

The WIC Centralize Person of the Day (CPOD) will be responsible to provide support for all issuance appointments over the phone. Interviews and screens participants for demographics and WIC income eligibility. Completes required FL-WISE Computer System screens, temporary certification and ineligibility forms, and upload documents queues. Assist WIC clients with the WIC App and Tele WIC appointments. Can assist with unit reports such as Pending Certification Report and client Client’s Eligible for Benefits Report on demand as assigned by the supervisor. Maintain open line of communication with CAS supervisor and unit supervisor related to clients.

Independently interviews, assesses, and screens existing and potential WIC participants and completes the client’s Precertification screen, verifies client status, schedules and reschedules client appointment. Ensures appointments are scheduled correctly by site, service code, date, and time. Ensures clients receive earliest appointment in accordance with WIC client processing standards. Communicates concerns regarding local site appointment availability to Central Appointment System supervisor, unit supervisor and management as appropriate. Refers calls to WIC local units, site supervisors, health department services, or community agencies as appropriate.

Answers calls professionally by using departments opening and closing statements. Answers and processes all incoming calls by the third ring as per DOH-Miami-Dade County Policy, and efficiently. Communicates effectively with clients in their native language. Provides information and WIC related services as requested. Maintains daily departmental call volume, quality, and productivity goals. Interacts appropriately and professionally with both internal and external customers, clients, vendors and the public. Serves as front desk receptionist, and as DOH-Miami-Dade-County information line operator as assigned. Demonstrates customer service excellence.

Accurately operates and navigates FL-Wise System. Browses appropriate screens to ensure that duplicate electronic files are not created, documents and reports duplicates found as required. Accurately enters and updates client precertification information, ensures mothers and infants are linked together with mother’s family ID number, and enters breastfeeding and formula status in precertification screens. Navigates and reviews client information such as issuance records, and client Benefits Valid Through (BVT) dates, verifies certification status and alert/notes screens, as required. Inputs appropriate comments pertaining to clients financial, health, concerns, and /or requests in the Client Alert or Note screen.

Instruct clients on what to bring to WIC appointments such as medical referral, income documentation, immunization cards, social security card, child and/or other approved documentations. Provides proper WIC program Breastfeeding and/or DOH-Miami-Dade County Department referrals as required. Instructs participants on rights and obligations, program policies and procedures. Provides vendor list when requested.

Attends all WIC Program, Florida Health in Miami Dade County, Florida Health and other meetings or conferences as assigned. Participates in mandatory meetings and in-service trainings. Participates in Outreach activities including not limited to scheduling and rescheduling client appointments, and other outreach activities as assigned.

Determines if WIC or potential WIC participants have special requirements (i.e. special formula, deaf services interpreter, or other foreign language interpreter) and schedules required service appointments accordingly. Mails WIC referral forms, eligibility forms, and other program information, directs clients to DOH-Miami-Dade County and WIC internet as appropriate. Initiate customer complaints / inquiries into DOH-Miami-Dade County footprints data.

Verifies site to site, agency to agency, and out of state VOC client transfers. Ensures clients are transferred electronically to appropriate local sites as required. Contacts appropriate out of state WIC offices to confirm client certification status and schedules client transfer appointment.

Ensures accurate completion and timely submission of all administrative records including but not limited to: Employee Activity Records (EARs), timesheets, leave requests, travel, ServFL, TRAIN-Florida, etc. Email communications must be maintained daily.

Performs all other duties as assigned.

Required Knowledge, Skills, and Abilities:

• Knowledge of office procedures and practices and the ability to understand and apply applicable rules, regulations, policies and procedures.

• Advance knowledge of HIV/AIDS medical diagnostics; laboratories results; and treatments.

• Knowledge of methods of compiling, organizing and analyzing data.

• Ability to utilize problem-solving techniques.

• Ability to develop various report.

• Knowledge of and ability to operate an automated telephone system.

• Ability to analyze data, solve problems independently and complete arithmetic calculations.

• Ability to be discrete and maintain strict confidentiality.

• Ability to communicate verbal information effectively to individuals and/or group of individuals.

• Ability to enter data quickly and accurately into computerized database.

• Ability to establish and maintain effective working relationships with others.

• Ability to get along well with people.

• Ability to initiate, work independently, highly organized and attentive to details.

• Ability to interview clients.

• Ability to plan, organize and coordinate work activities.

• Ability to understand and apply applicable rules, regulations, policies and procedures.

• Ability to use WIC Data System proficiently.

• Knowledge of correct grammar.

• Ability to operate general office equipment.

  Qualifications:

  Minimum –

  Customer service experience.

  Preferred –

  The incumbent in this position is preferred to be fluent in English/Spanish, English/Creole, or English, Spanish and Creole.

  Where You Will Work:

  7785 NW 48 Street, Suite 325

  Miami, FL 33166

  Florida Department of Health Mission, Vision, and Values:

  Mission:

  To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

  Vision:

  To be the Healthiest State in the Nation.

  Values:

  I nnovation: We search for creative solutions and manage resources wisely.

  C ollaboration: We use teamwork to achieve common goals & solve problems.

  A ccountability: We perform with integrity & respect.

  R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

  E xcellence: We promote quality outcomes through learning & continuous performance improvement.

  The Benefits of Working for the State of Florida:

  Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits including:

  • Annual and Sick Leave benefits;

  • Nine paid holidays and one Personal Holiday each year;

  • State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;

  • Retirement plan options, including employer contributions (For more information, please click www.myfrs.com);

  • Flexible Spending Accounts;

  • Tuition waivers;

  • And more!

  For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com.

  Please be advised:

  Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.

  This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration.

  Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety- sensitive positions.

  Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS

  website: http://www.sss.gov

  If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.

  The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.

  Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.

  Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clickinghere (http://www.dms.myflorida.com/content/download/97612/566545) . All documentation is due by the close of the vacancy announcement.

Location:

MIAMI, FL, US, 33166

Nearest Major Market:Miami